Back to Directory
Thorntons

Thorntons

Reviews Summary

Overall, reviews are mostly positive, with many praising friendly, helpful staff and a clean environment. Some highlight exceptional service, making customers feel welcome. However, a few note inconsistent experiences, particularly with night shift workers or specific incidents of rudeness. Complaints include isolated poor attitudes, a bed bug incident mishandled by management, and occasional service errors. Most customers enjoy the convenience and atmosphere, though minor improvements in consistency and selection could enhance satisfaction further.

About This Listing

Who Can Visit?

Most donut shops welcome all ages—perfect for families and kids
Some locations offer sit-down areas, while others are grab-and-go
No prior ordering knowledge needed—staff can help you choose flavors
Casual dress is welcome—some shops may have outdoor seating
Allergy-friendly options may be available (ask in advance)
Group orders and celebrations welcome—pre-orders may be required

*Note: Seating, menu, and accessibility may vary by shop. Contact your local spot for details.*

First-Time Visitors

First-time guests can simply walk in and browse the display or menu. Staff are happy to offer recommendations and explain specialty flavors. Some shops even offer sample bites or combo deals for newcomers.

Common Considerations:

Allergens Some donuts may contain nuts, dairy, or gluten—always ask if unsure
Availability Popular flavors can sell out early, especially on weekends

*Note: Menus and specials may vary. Ask staff or check online for daily options.*

What to Bring

Cash or card—most donut shops accept both, but some are cashless
Phone or camera—perfect for snapping and sharing your sweet finds
Appetite! Fresh donuts are best enjoyed warm and on the spot

*Note: Payment methods and policies vary by location. Check signage or ask staff.*

Preparing for Your Visit

Check store hours and peak times—early visits offer the best selection
Call ahead for large orders or special boxes
Bring friends or coworkers—sharing a dozen is half the fun
Dress casually—many shops are walk-up counters or offer outdoor seating
Leave pets at home unless it’s a pet-friendly location
Check for limited-time flavors, holidays specials, or preorder events
Set a treat budget if you’re shopping with kids
Bring a reusable bag or box if buying in bulk

*Note: Each shop may offer different experiences—check social media for updates.*

How to Get Started

Most shops accept walk-ins! For custom orders, pre-ordering is best. Ask about gift boxes or subscription options.

Other Helpful Info

Visits usually take 10–30 minutes, unless you're sitting down to enjoy
Weekends can be busier—plan ahead for quicker service
Seasonal or limited-edition donuts often rotate monthly
Some locations offer donut decorating kits or workshops
Gift cards, boxes, and party platters are often available

*Note: Features, pricing, and offerings vary by donut shop. Always check ahead.*

Contact Information

Address

420 W Dearborn St

Havana, Illinois 62644

Visit Website Call Now Get Directions

Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Customer Reviews

Used to think highly of this place until I made a complaint to the manager about seeing an employee with a bed bug on her shirt. Manager lady was very rude and when I asked for corporate number I received it I also received a very dirty look. Luckily corporate actually takes this kind of situation seriously. Hopefully things change around this place. The rest of the employees are very nice for the most part.

Good clean friendly employee's

Always clean most of the workers are very friendly and helpful and caring welcoming environment inside and out always looks nice only recommendation I have is better liquor selection

During the day the workers are amazingly helpful and even the evening workers too. But the 3rd shift people are just plain RUDE! One young woman throws money back at you and has just down right awful attitide.

Rewards program not happy with service today 2/19/16 guy was nice asked for receipt didn't look till got home gave me someone else's receipt and I have another rewards program I get points for

The most loving staff ever! They make everyone feel like family and loved!

Very nice & helpful staff! Very good place to grab and go!

Staff is always friendly!

Great people great prices!

Employees always ready to help

Easy in and out. Clean store.

Frequently Asked Questions

How do I find donut shops near me?

Simply enter your zipcode, city, or browse the list of states and cities. We'll instantly show you the best-rated donut spots around—classic bakeries, trendy cafes, and hidden gems alike.

Are all the donut shops listed verified?

Yes! Every listing is reviewed for accuracy. We prioritize shops with real customer ratings, up-to-date menus, and consistent service.

Can I search by flavor or dietary preference?

Absolutely. Filter by popular flavors (like maple, custard, or vegan chocolate), or search for shops offering gluten-free, keto-friendly, or dairy-free options.

Do these shops offer delivery or pre-orders?

Many do! Listings include details on delivery partners, online ordering, and whether you can reserve boxes for pickup—perfect for gifts or events.

I want to send donuts as a gift. Can I do that here?

Sorry, but we don't support this yet! But we are considering adding this option!

What are “limited-time” or seasonal flavors?

These are exclusive donuts offered for holidays or specific times of year—like pumpkin spice in the fall or strawberry shortcake in summer. Check back often—they go fast!

Is this just for big cities?

Not at all. We’re expanding constantly, including small towns, roadside bakeries, and regional favorites. Sweetness knows no bounds.

What if my favorite donut shop isn’t listed?

Let us know! You can suggest a shop directly from our site. We’ll check it out and add it if it meets our standards for quality and service.