The Cove Coffee Shop and Pizza Company

The Cove Coffee Shop and Pizza Company

Reviews Summary

The Cove receives mostly positive reviews for its coffee, nitro teas, and friendly service, with many praising the cozy atmosphere and local charm. Pizza quality is mixed—some find it delicious, while others criticize it as undercooked or bland. Specialty drinks like lavender tea and lattes are highlights, though some find them too sweet. Service speed and consistency occasionally draw complaints, particularly during busy times. A few negative reviews mention poor drink preparation or contentious interactions with staff, but most customers highly recommend the shop for its unique offerings and welcoming vibe.

About This Listing

Has Sugar Free
Has Organic
Family Owned Business

Who Can Visit?

Most donut shops welcome all ages—perfect for families and kids
Some locations offer sit-down areas, while others are grab-and-go
No prior ordering knowledge needed—staff can help you choose flavors
Casual dress is welcome—some shops may have outdoor seating
Allergy-friendly options may be available (ask in advance)
Group orders and celebrations welcome—pre-orders may be required

*Note: Seating, menu, and accessibility may vary by shop. Contact your local spot for details.*

First-Time Visitors

First-time guests can simply walk in and browse the display or menu. Staff are happy to offer recommendations and explain specialty flavors. Some shops even offer sample bites or combo deals for newcomers.

Common Considerations:

Allergens Some donuts may contain nuts, dairy, or gluten—always ask if unsure
Availability Popular flavors can sell out early, especially on weekends

*Note: Menus and specials may vary. Ask staff or check online for daily options.*

What to Bring

Cash or card—most donut shops accept both, but some are cashless
Phone or camera—perfect for snapping and sharing your sweet finds
Appetite! Fresh donuts are best enjoyed warm and on the spot

*Note: Payment methods and policies vary by location. Check signage or ask staff.*

Preparing for Your Visit

Check store hours and peak times—early visits offer the best selection
Call ahead for large orders or special boxes
Bring friends or coworkers—sharing a dozen is half the fun
Dress casually—many shops are walk-up counters or offer outdoor seating
Leave pets at home unless it’s a pet-friendly location
Check for limited-time flavors, holidays specials, or preorder events
Set a treat budget if you’re shopping with kids
Bring a reusable bag or box if buying in bulk

*Note: Each shop may offer different experiences—check social media for updates.*

How to Get Started

Most shops accept walk-ins! For custom orders, pre-ordering is best. Ask about gift boxes or subscription options.

Other Helpful Info

Visits usually take 10–30 minutes, unless you're sitting down to enjoy
Weekends can be busier—plan ahead for quicker service
Seasonal or limited-edition donuts often rotate monthly
Some locations offer donut decorating kits or workshops
Gift cards, boxes, and party platters are often available

*Note: Features, pricing, and offerings vary by donut shop. Always check ahead.*

Features

Has Sugar Free
Has Organic
Family Owned Business

Contact Information

Address

325 Shelby-Ontario Rd

Ontario, Ohio 44906

Hours

Monday 6:30AM-8PM
Tuesday 6:30AM-8PM
Wednesday 6:30AM-8PM
Thursday 6:30AM-8PM
Friday 6:30AM-8PM
Saturday 7:30AM-8PM
Sunday 7:30AM-8PM

Customer Reviews

I would not recommend going here, there are more consistent coffee shops around. The coffee's usually great, but the owner is extremely contentious and refuses to accept responsibility for mistakes. I've ordered dozens, maybe hundreds of coffees here and the owner has convinced me to go elsewhere. Once, weeks ago, they made my coffee incorrectly just before closing. My husband brought it home, I got a drink, and it was missing the caramel + white chocolate flavoring, and was definitely not what I'd paid fo

Sadly, terrible visit today. Training new staff so that is understandable. The girl in winter hat was trying hard. The girl in charge not only argued with a customer but then lied about him to the staff, while we waited at register, after he left. I am strictly GF and stated this. I ordered coffee - no gluten syrup etc. my mom ordered a vanilla (milk) latte. They wrote on the cups but it was reversed!!! I took a few drinks to realize mine had vanilla. Not very safe!! Be careful!!

Honestly work experience I?ve ever had here. I placed an order online 40 mins prior to showing up. When I got there the girl told me it wasn?t even in the oven yet mind you there was about 4 people in line waiting. The one guy told me he had been there an hour. If you?re running that behind you need to call people and tell them that. I also was very unhappy that there was no customer service. No apologizing or offering a drink for the inconvenience. It was a very snobby highschool girl attitude.

The drinks are FANTASTIC. That being said the pizza left me with regret. The wait time is unreal, and I even ordered ahead. Once I had the pizza it smelled good, but flavor was lacking, tasted more like storebought, and it was undercooked, leaving you with a doughy pizza. Stick to the drinks, and pass on the pizza.

Such a cute coffee & pizza shop! First time coming here and I love it! I asked the woman working the register what she reccomend and I went with her recommendation to get the french toast frozen coffee and it was soooo good! Definitely reccomend! My friend and I ordered bagels and they were pretty good! I ordered the jalape?o cheddar but got just an asiago bagel, BUT the asiago bagel was still good!! They have 2 rooms for customers to sit and enjoy their coffee or food and even do some work (saw a gentleman

Ordered a deluxe pizza yesterday, and it was delicious. No shortage of toppings, and they use the pepperoni that cups! The atmosphere is also great.

The Cove Coffee shop is a quaint coffee shop in Ontario not far from the schools. The staff was very nice and helpful. The store and sitting area was super clean. The drinks made were exactly what I ordered. They even have nitro coffee and tea. Nicely laid out and the large sitting area with tables was great. Will definitely make visits here more frequent. A giant improvement from the last owner of the coffee shop. 2/8/20 stopped in again and they have improved on they have 4 large areas with sofas and plen

Absolutely love this place! Hands down the best coffee shop we?ve ever been too! Our favorite drinks are Frozen Hot Chocolate & the Cove Mocha! Both of them are so delicious. I will say we don?t like the tea, but almost everything else we?ve tried has been good. We just tried the pizza for the first time today and we?re SO impressed!! Didn?t think we could like this place anymore than we did before!! They are overpriced but it?s worth it.

Great Coffee Shop! I love supporting small coffee shops because they are such as special thing! I definitely suggest you guys get some decal stickers with the coffee shop name/logo on them! I was hoping you would have some. Great Coffee and nice clean space!

The Cove is a great local spot for pizza, especially there specialty pizzas! They also have there own Nitro tea in a variety of flavors that is excellent!!

I believe I am very honest with all my reviews, with that being said?. Story time! I kept hearing on the radio about this Nitro Tea, from The Cove Beverage Company. A bit of background. I am an avid tea drinker and kinda a connoisseur. This tea is absolutely astounding!!!! Job well done! It is a bit more $ than others out there, but?. Well worth it! I will be buying more. Again outstanding job! #shoplocal

We live close and I kept hearing commercials on the radio, so I made sure to go on my next days off. My husband and I took our daughter. She chose the iced s?mores mocha and loved it. We got the iced French toast. The place is adorable. Nice atmosphere. And the young man at the register was very nice. For our first time there I?m impressed. We got three coffees, quite happy with the cost. Daughter loved it. We would have stayed and drank our coffee there, but we had to head out. Super cute seating area outs

It?s good don?t get me wrong but I feel like when it comes to making the coffee drinks they need to be more consistent even the employees that have worked their a while still make my coffee different each time like tonight I feel like it was mostly milk no caramel. It?s like I almost wish I knew ahead of time who was making it to know if it?s even worth stopping in to get one. Consistency is key and everything is usually good but that I feel like is lacking hardly no coffee and Carmel just mostly milk and f

I love this place, and I stop whenever I am able. The service is great, sometimes a little inconsistent but that comes with more training and also the time of day and who is working. If you want something not on the menu, just be aware they may/may not be able to make it without some instructions. The quality of food/drink is great, and the interior is cool and relaxing.

We ordered here for the first time tonight and we are most definitely not disappointed. Our new favorite pizza place ??

I love this place so much. Everyone is always kind and the drinks never fail. It?s clean and cute on the inside and I love the vintage nods that the decor gives.

The coffee was delicious, the area was nice to relax, my kids enjoyed the arcade games

The frozen blended drinks here are wonderful. I took my daughter and a friend here because they wanted to go while we were at Marshall park. I ordered a frozen chai and it was amazing. There wasn?t 1/4 cup of ice chips left over like Starbucks. Today, they screwed up my order and gave me a vanilla coffee instead of the vanilla cream (I don?t like coffee) but I let it slide because it still tasted pretty good.

The decor was very cute and the shop is very welcoming! I had the honey lavender latte, it was a bit sweet but had a good flavor. The staff does not enforce face coverings for neither their customers nor themselves which was very discerning for me. Pretty ok experience overall.

We absolutely love this place! Everyone is so friendly and I love all of their drink options! I especially enjoy the nitro tea! We just tried their pizza for the first time and it?s incredible! The sauce is delicious, the pepperonis were so good and the crust was perfection! This was by far the best pizza we?ve had in a long time! Thank you Cove Coffee Shop!

Not a great choice for coffee, ordered an espresso and it was extremely watery. Not what you would expect from a commercial espresso machine. The next time I got a latte, it was much colder than it should have been so they didn?t steam the milk long enough. Then I asked where they get their coffee from and when it was roasted, and the girl said she had no idea. Maybe their pizza is good but I won?t stick around to find out. For a place that claims to love coffee they sure don?t put much time or effort into

Great place to meet with friends or clients. Employees are very friendly, the pizza is excellent and I love their lavender lemonade. Donuts are from Buckeye Bakery so they never disappoint. It's mainly a local hangout and is crowded during the school year but the kids are pretty well behaved.

The coffee selection was great! They also offered smoothies that you can upgrade to a protein smoothie that was delicious. Not may baked goods like I expected. Prices were average, spent $10.50 on 2 drinks. Good little stop!

What a great little coffee spot! I enjoyed my coffee and conversation with the staff. From what I observed this place has a good spot with options for tea or coffee and a solid community atmosphere. They really are doing a excellent job here. I hope to see them grow on my next visit in town!

I love that you can buy a personal pizza for about $5 there! A great price and value. 4 stars because the pizza wasn't my favorite, but I still loved the price! Fun coffee shop overall too. They also carry donuts from Buckeye Bakery in Mansfield.

A great asset to our "old Ontario". When i walk in its good vibes and a retro feeling. Love the meat lovers pizza its very heavy and worth the money. Its made with whole bacon. The drinks are very delicious too. Friendly staff always smiling under pressure.

Great little coffee shop and you're supporting a small business. The inside is very trendy and well decorated. The lavender flavored drinks are delicious as well as the nitro tea!

Cozy little coffee shop located in the old township fire house. Coffees are available hot iced or frozen and with many flavors available. Prices seem reasonable. I enjoyed my cafe mocha very much. Staff is great.

If you're in Ontario and you want a good pizza, Go to the warrior. If you want overpriced beverages, come here. Pizza wasn't bad, a bit under cooked, the Peach"Nitro" tea maple sap, etc...is overpriced. $4.20 a large?

This is a charming place that delivers quality coffee drinks and great food. The atmosphere is inviting, and the supply of games available for guests brings a huge level of fun when meeting friends or family there. The two arcade games available are free to play.

Oh my goodness! Best Lavender tea ever! Very friendly barista and quiet, inviting environment with parking. Good fair prices. Waaaaaaay better price and taste and customer service than Ontario Starbucks with a lot less traffic

Great local coffee shop that serves up quality and great customer service. The bold coffee has a good balance of aroma and taste as well as a perceived lower acidity than other places. Stop in as you won't be disappointed.

Excellent independently owned Coffee shop in downtown "Old Ontario". Best service from friendly people from the owners on down. A tremendous variety of hot and cold drinks. The new patio seating is almost ready.

So glad they opened! They are so not Starbucks in the best way! Only downfall for them is no drive thru or they would be swamped all the time. Greatest employees and owners! The Mansfield area is lucky to have this place!

Love this place, I travel and always need my coffee. The Cove made my morning lovely. Thank you

The coffee is good but it shouldn?t take 10 minutes to get a Mocha when no one else is in line and there are 3 people working. I stopped going here because the service is literally that bad.

Super nice people! Pizza was absolutely delicious. I love the coffee. They have lots of options for drinks and the staff is very helpful if you don?t know what you want.

The pizza is awesome. I'm not a tea person, but these nitro tea's are addicting. I could drink them all day. The peach is my favorite. My son loves the strawberry.

Great pizza and friendly service with a smile.

It's a nice place to sit and catch up with friends. Depending upon what your tast is the coffee is great.?? workers could be a bit nicer but other then that there great.

Amazing coffee place! Delicious drinks every single time. They also have wonderful nitro teas! Every barista is as sweet as can be. Can?t recommend enough!

Great coffee and customer service! I was offered samples of their new Nitro tea and it was delicious! I ended up buying a growler to take home! Will be returning

Cozy and modern environment. Has the best nitro teas and fantastic coffee and espresso drinks. They have games and books. Everytime I've went service was quick and the place wasn't loud or overcrowded. Baristas and Owner is very friendly.

We loved it!!! Traveling from Illinois and happy to find this gem! Great service and great coffee. Bagels were also amazing. We'll make sure to visit again on our way home.

Ordered our first pizza last night 9/2/21 and it was very good. We got the 14" with double cheese, peperoni, mushrooms and black olives. The pizza was done to perfection and loaded with toppings. It was very good and we recommend this place for delicious pizza!

Stopped in a few days ago. Coffee is good, but is similar to other coffee shops in the area. However WiFi doesn?t seem to work (important For students visiting a coffee shop). It?s saving grace is it?s open relatively late. Might be back if the WiFi starts working.

Yummy pizza, fun environment and love their frozen chai

A cute coffee shop with friendly staff and great drinks. The nitro peach tea is really good. The blended frozen hot chocolate drink is definitely worth the calories.

Unsanitary cleaning practices in making coffee... just... EWWW! Residue was on the tip used to steam the milk. There was a small dish of milky water solution with a used rag in a dish. She picked up the rag wiped off the tip and returned the rag to the dish. She then frothed the milk with the tip she "cleaned" with the used rag. (Followup after their comment below) Obviously someone had not cleaned after it was used before they made my coffee due to them needing to clean it making my coffee. Also did not ri

Ordered 2 subs. Meatball and Sicilian. 25 traditional plain wings. Maybe it was an off night. Wings are breaded, and baked. They were not crispy at all. Soggy and white in color, the breading was barely browned. I ordered plain to give them the best chance of crispy wings. The meatball sub was soggy, with too much sauce and wet bread. We didn't get a Sicilian sub. It was a bacon ham cheese and onion sub. The bacon was very odd tasting. I'm forced to conclude that this restaurant doesn't want to make go

Was in yesterday and ordered a small ?latte?. I was a served a cup of poorly steamed milk with a sprinkle of espresso. The ?Barista? dumped half of the double shot out. Disappointing to say the least, if you want good coffee by properly trained baristas stick to relax, its just coffee.

I have to say whether you are on keto, low carb, or sugar free... this is the place for accommodations! Super cute atmosphere places to stretch out or have a coffee meeting. I have to say warning it becomes a very junior high atmosphere when school is let out... Although I am super grateful for teenagers to have a place to go the commentary can be extremely junior high verbage and loud. I pick and choose the time that I visit due to the specific reason.... But that won't stop me from going back for my

By far the best coffee shop in town, great service, has a very smooth/calm feeling. Great prices. I just applied to work here because of the feeling of welcomeness it has on others.

Kind a like Starbucks but not really. They now do the pizza thing and lunch time sliced as well. Pizza is a bit how do you say cardboard flavored if purchased by the slice not why though but if purchased in the box it reminds me of DESCHNER'S pizza a bit for some reason.

The staff is my favorite part about this place, they are all so friendly. Stop and get the nitro tea if you haven?t yet!!!cheddar jalape?o bagel is the best.

First time. Ordered 3 Hot Chocolates. Taste was above average, however service was extremely slow. All three Hot Chocolates were ice cold. Disappointing first experience.

Everyone is friendly and the shop has a nice cozy feel. The drinks are great. We prefer this over Starbucks any time!

The pizza was awesome! The decor and vibe were really fun and fresh. Took my young kids there (perhaps not the best choice...), but the Cove was really relaxed and helpful about everything ??

I guess it was the thing I ordered but it wasn't the greatest. But that's my fault cuz I'm not a coffee drinker

Friendly and patient staff who is willing to help make sure you find something you will definitely like. Excellent coffee and fresh bagels. Definitely will try again next time I visit home.

We live about 45 minutes away near Dalton, Wayne county. Stop by often the last couple of years. Well worth the drive,everything is always good with friendly service.very clean and simple, we can't wait to try the pizza, definitely be by soon!!.

A cozy shop that offered just what this traveler needed on such a cold day. With nice staff, delectable offerings, and comfy couches, its no wonder the customers were steadily wandering in. My only regret is that I didn't get to sample more of their food and drinks before leaving since it all looked so good.

Pizza hasn't been cooked enough the last few times we ordered. Even asked for it to be cooked longer and it was still doughy. The owner said he can't cook the pizza any longer. The 1st few times it was cooked to perfection. Guess we'll just go back to the Warrior.

Wide selection of coffee with a variety of other options to help start your day with sweetness. Exclusive nitro tea, can't pass this place without giving it a try!

Great coffee. Nice selection. Spacious. Clean. Friendly staff. Lots of seating choices. Looking forward to going back soon.

Definitely the best coffee anywhere in mansfield! Priced like starbucks be the quality is so much better

Wow, a really good place to grab a coffee, hot chocolate, pepperoni in a cheese stick a bite to eat. Very friendly staff!! Nice atmosphere! Great view too.

You?ve done it again! Another wonderful Vanilla Latte. Thank you #Cove.

The drinks are great ... but man, the pizza is amazing! It's the best in town and one of the best I've had hands down! It will be a family favorite for years to come!

Excellent coffee all the time. Very good pizza too! Wish they were closer to my house and business.

Lady on the phone( I believe her name was Carolina or california)was extremely rude when I called to place a to go order.. I didn't know that they were close to closing time. She could've simply said they were closing instead of throwing attitude.. lost my business.

First time getting pizza here and i was WOWED! Lots of fresh cut toppings! Easy online ordering and really cool options like ordering a half and half specialty pizza. Great job!

Just lost a customer over $2.10, placed a order online, ordered celery sticks as a side, when I picked up the order they said they don't have them, when I asked if there was something they could do the girl shrugged and said that beyond my pay and walked away! A refund or a substitution or even a I'm sorry is all it would of taken!

Nice local coffee shop with plenty of room for relaxing and enjoying your beverage. Would have rated them higher, but the have no real food to go with so that hurt their rating.

The cove is great. Their customer service is the best. Their coffee is amazing. And the place is cool. Very cool vibe. 10/10 would recommend. For sure!

Amazing coffee shop! Great workers, very friendly. One of the best coffee shops I've been to! Highly recommend

Very friendly service. Hot chocolate is so good. Bagels are waaay better than anything around. We drive out of our way to go here

Stopped by last night on the way home. Very nice coffee shop. Very clean with a cool design. Oh, and good coffee!

Love this locally owned shop! Great coffee

This place is amazing! The nitro infuses tea with the maple sap has such a delicious refreshing flavor.

First and last time! Pizza came out with cheese burnt and never offered to make another one and very little sauce. Worst pizza ever.

The drinks are amazing! The only thing better than the coffee is the people who work there!! ??

Subs, pizza, wings and nitro tea are all delicious!

Amazing. There drinks are hands down the best. There customer service is the best. If a mistake is made the correct it with no problem

Best pizza we have had in a long time. Our new go to pizza, can't wait to try some of the other items.

I really like their peppermint iced coffee. The employees super nice.

Great coffee at starbucks pricing only downside is not any mood just a coffee spot

This place is awesome. Their coffees and smoothies are delicious!! I recommend this place to everyone.

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