Pam's Donut & Ice Cream

Pam's Donut & Ice Cream

Reviews Summary

The majority of reviews praise the friendly, hardworking owners who provide excellent customer service and treat regulars like family. Many highlight the fresh, tasty donuts despite a somewhat limited selection, along with affordable prices for donuts, ice cream, and sodas. Positive mentions include the owners' humor, cleanliness, and additional offerings like boba and NFL gear. However, some criticize inconsistent service (especially at night), stale donuts, poor coffee, and a dark, unwelcoming atmosphere. A few note the cash-only policy and early closing time as drawbacks. Overall, loyal customers appreciate the shop's charm, while negative experiences focus on quality and service inconsistencies.

About This Listing

Who Can Visit?

Most donut shops welcome all ages—perfect for families and kids
Some locations offer sit-down areas, while others are grab-and-go
No prior ordering knowledge needed—staff can help you choose flavors
Casual dress is welcome—some shops may have outdoor seating
Allergy-friendly options may be available (ask in advance)
Group orders and celebrations welcome—pre-orders may be required

*Note: Seating, menu, and accessibility may vary by shop. Contact your local spot for details.*

First-Time Visitors

First-time guests can simply walk in and browse the display or menu. Staff are happy to offer recommendations and explain specialty flavors. Some shops even offer sample bites or combo deals for newcomers.

Common Considerations:

Allergens Some donuts may contain nuts, dairy, or gluten—always ask if unsure
Availability Popular flavors can sell out early, especially on weekends

*Note: Menus and specials may vary. Ask staff or check online for daily options.*

What to Bring

Cash or card—most donut shops accept both, but some are cashless
Phone or camera—perfect for snapping and sharing your sweet finds
Appetite! Fresh donuts are best enjoyed warm and on the spot

*Note: Payment methods and policies vary by location. Check signage or ask staff.*

Preparing for Your Visit

Check store hours and peak times—early visits offer the best selection
Call ahead for large orders or special boxes
Bring friends or coworkers—sharing a dozen is half the fun
Dress casually—many shops are walk-up counters or offer outdoor seating
Leave pets at home unless it’s a pet-friendly location
Check for limited-time flavors, holidays specials, or preorder events
Set a treat budget if you’re shopping with kids
Bring a reusable bag or box if buying in bulk

*Note: Each shop may offer different experiences—check social media for updates.*

How to Get Started

Most shops accept walk-ins! For custom orders, pre-ordering is best. Ask about gift boxes or subscription options.

Other Helpful Info

Visits usually take 10–30 minutes, unless you're sitting down to enjoy
Weekends can be busier—plan ahead for quicker service
Seasonal or limited-edition donuts often rotate monthly
Some locations offer donut decorating kits or workshops
Gift cards, boxes, and party platters are often available

*Note: Features, pricing, and offerings vary by donut shop. Always check ahead.*

Contact Information

Address

1588 W Base Line St Ste 102

San Bernardino, California 92411

Hours

Monday 6AM-10PM
Tuesday 6AM-10PM
Wednesday 6AM-8PM
Thursday 6AM-10PM
Friday 6AM-10PM
Saturday 6AM-10PM
Sunday 6AM-10PM

Customer Reviews

The sugar donut definitely tasted better than the ones I've had in the past. Plus the shop offered a large selection of other items I think the locals must truly enjoy coming back to.

If I could give her six I would. They had boba at 6:42am, with the biggest smiles on their faces! Outstanding customer service, very welcoming for the morning, definitely changed my outlook for the day (: boba iced coffee was great too !

I have stopped at this donut it seems they have a younger man taking care this shop now..I did not like the other older couple they did not seem to enjoy serving or making donuts or talking in a good manner to customers ..Well !! Now donut display looks as before same donuts not fresh as other places an just a few donut holes an coated sugar,Glace,& cinnamon .donuts price for a donut $1.50 for a stale an dull donut as the service.Place is too dark no way of knowing if place is clean,seen homeless j

There's not much of a variety of donuts for it being a DONUT SHOP,but there's a lot of other random things for sale. I only stopped here because it was the closest thing to me at the moment. It's just dark, sketchy, and rundown. I'm glad they have loyal customers because no new customers will feel welcome going in there.

They called a group of kids a *aswhole* just because they wanted donuts and they didn?t want kids there it was a older woman bad service

They treat us like family

The owners are great, been coming here since I was young. Fresh donuts all the time, they also sell 3 Shasta sodas for $1, fitted hats and ice cream.

I'm bummed that I can't eat their donuts really late because they close early at 7pm. They have great donut hole collection. It's a little pricey but if feels the cravings.

Store OPENS at 5am and CLOSES at 10pm All Shasta soda cans ONLY $0.40Each OR 3 FOR A $1.00. And NEW BRAND sodas $0.50Each OR 2 FOR A $1.00. Donuts are $0.90 each and big ones like bear claws are $1.50, donut holes are $0.15 each or 8-$1.00 or 12-$1.50, half a dozen $5.40 and full dozen $8.75. This store is owned by the two most funny crazy ass people. I know cuz I work there lol.

My favorite place for Donuts and Ice Cream ????

Mr. Lee is a good guy likes to joke around so does his wife. They are both good people and know everyone in the neighborhood. I go to their dounut

There's Donuts are always fresh and very good. We are always there. It was supposed to be 5 star instead of 3 thank you.

Been coming here since the early 90's. When Mr. Lee used too make chilli cheese fritos/cheetos.

Went in for a dozen of donuts and also came out with NFL gloves. She has many different teams??????

CRAPY!!!! COFFEE WAS DISGUSTING! NO DOUGHNUT SELECTION! MY HUSBAND WENT THERE THIS MORNING AND HAD THE WORST EXPERIENCE. FIRST TIME AND OUR LAST TIME. I DONT SEE HOW IT GOT A 4.8 STAR! I WOULD HAVE GIVEN IT A 0 BUT THAT WASN'T AN OPTION. :(

Loyal customer for many years. Mom & Pop will take care of you. You won't be disappointed!??

good prices for donuts, small selection but they are tasty. good service.

Not a really big selection of donuts but still an okay spot wish they took card as well as cash

People friendly and donuts are fresh. I think it a good place to visit.

Came here all my life. Dough nuts, and ice cream. 50c sodas. All I come here for in the summer.

Hard working owners, great place to get donuts and so much more

Very Hard working Couple!! Funny AF and love the Westside!! ??????

The best donuts always fresh n great customer service.

Great people very friendly nothing frozen and best home made egg roles

There's a very nice lady working behind the counter. She's been there forever

They offered a good customer service, place is nice, clean and organized.

Happy 30 years serving the westside good donuts and coffee

Not a good experience

Very friendly funny owners. Fresh

Bad service most in night time.

Good place and there nice people

Hell yeah sugga momma

I. Like the donut with chocolate on it.

Ice cream with waffle cone

Good Ice creams !!!!!!!!!

(Translated by Google) The donuts are very delicious and very friendly when serving ?????? (Original) Muy ricas las donas y muy amables al atender ??????

(Translated by Google) The place is small, takeout only, but the donuts are the best in the area, super delicious. (Original) Es chico el lugar solo para llevar pero las donas son las mejores de ?rea super ricas

(Translated by Google) Very good service (Original) Muy buen serbicio

(Translated by Google) Excellent place (Original) Excelente lugar

Frequently Asked Questions

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Are all the donut shops listed verified?

Yes! Every listing is reviewed for accuracy. We prioritize shops with real customer ratings, up-to-date menus, and consistent service.

Can I search by flavor or dietary preference?

Absolutely. Filter by popular flavors (like maple, custard, or vegan chocolate), or search for shops offering gluten-free, keto-friendly, or dairy-free options.

Do these shops offer delivery or pre-orders?

Many do! Listings include details on delivery partners, online ordering, and whether you can reserve boxes for pickup—perfect for gifts or events.

I want to send donuts as a gift. Can I do that here?

Sorry, but we don't support this yet! But we are considering adding this option!

What are “limited-time” or seasonal flavors?

These are exclusive donuts offered for holidays or specific times of year—like pumpkin spice in the fall or strawberry shortcake in summer. Check back often—they go fast!

Is this just for big cities?

Not at all. We’re expanding constantly, including small towns, roadside bakeries, and regional favorites. Sweetness knows no bounds.

What if my favorite donut shop isn’t listed?

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