New System Bakery

New System Bakery

Reviews Summary

Most reviews praise the bakery for its delicious pastries, especially Bismarcks, glazed croissants, and seasonal treats, with many highlighting friendly staff and a welcoming atmosphere. However, some customers report inconsistent quality, dry cakes, or poor service, and a few express dissatisfaction with shipping issues or political stances. The majority of ratings are 5 stars, reflecting strong loyalty and satisfaction, but a few negative experiences stand out regarding product availability and customer service.

About This Listing

Has Chocolate Variety
Has Specialties
Has Crullers
Has Yeast Donuts
Has Fruit Flavors
Artisan Made
Family Owned Business
Has Seasonal Products

Who Can Visit?

Most donut shops welcome all ages—perfect for families and kids
Some locations offer sit-down areas, while others are grab-and-go
No prior ordering knowledge needed—staff can help you choose flavors
Casual dress is welcome—some shops may have outdoor seating
Allergy-friendly options may be available (ask in advance)
Group orders and celebrations welcome—pre-orders may be required

*Note: Seating, menu, and accessibility may vary by shop. Contact your local spot for details.*

First-Time Visitors

First-time guests can simply walk in and browse the display or menu. Staff are happy to offer recommendations and explain specialty flavors. Some shops even offer sample bites or combo deals for newcomers.

Common Considerations:

Allergens Some donuts may contain nuts, dairy, or gluten—always ask if unsure
Availability Popular flavors can sell out early, especially on weekends

*Note: Menus and specials may vary. Ask staff or check online for daily options.*

What to Bring

Cash or card—most donut shops accept both, but some are cashless
Phone or camera—perfect for snapping and sharing your sweet finds
Appetite! Fresh donuts are best enjoyed warm and on the spot

*Note: Payment methods and policies vary by location. Check signage or ask staff.*

Preparing for Your Visit

Check store hours and peak times—early visits offer the best selection
Call ahead for large orders or special boxes
Bring friends or coworkers—sharing a dozen is half the fun
Dress casually—many shops are walk-up counters or offer outdoor seating
Leave pets at home unless it’s a pet-friendly location
Check for limited-time flavors, holidays specials, or preorder events
Set a treat budget if you’re shopping with kids
Bring a reusable bag or box if buying in bulk

*Note: Each shop may offer different experiences—check social media for updates.*

How to Get Started

Most shops accept walk-ins! For custom orders, pre-ordering is best. Ask about gift boxes or subscription options.

Other Helpful Info

Visits usually take 10–30 minutes, unless you're sitting down to enjoy
Weekends can be busier—plan ahead for quicker service
Seasonal or limited-edition donuts often rotate monthly
Some locations offer donut decorating kits or workshops
Gift cards, boxes, and party platters are often available

*Note: Features, pricing, and offerings vary by donut shop. Always check ahead.*

Features

Has Chocolate Variety
Has Specialties
Has Crullers
Has Yeast Donuts
Has Fruit Flavors
Artisan Made
Family Owned Business
Has Seasonal Products

Contact Information

Address

125 Western Ave

Chillicothe, Ohio 45601

Hours

Monday Closed
Tuesday 5AM-5PM
Wednesday 5AM-5PM
Thursday 5AM-5PM
Friday 5AM-5PM
Saturday 7AM-4PM
Sunday Closed

Customer Reviews

EXCELLENT!! Visited 10/16/24- My favorite bakery in Chillicothe. Living far away, it was my first time to visit here since they relocated a few years ago. Was so sad when their old location burned. This is New System back and better than ever. As soon as I walked in the door, the comforting, familiar, yummy fragrances burned in my memory from childhood greeted me like an old friend and I just stood there and breathed it in for a moment, blissful. My favorite Bismarcks were still as delicious as ever and e

New System Bakery staff is very welcoming and friendly to everyone who visits! I have no clue why anyone would want to go to an establishment that isn't! If you choose to stop in, you will not be disappointed. I cannot fathom why someone would post hateful things about a business that doesn't deserve it...if you choose to go to another bakery because they believe in bigotry post that so most of us can avoid that establishment! SUPPORT New System Bakery, a Great and Welcoming place for everyone!

Our first visit here today and it was awesome! The Chicken Croissant and Cheese and Broccoli Soup was excellent! Dessert was very good, plus some came home with us.?? We'll be back!

Small and quaint bakery that caters to your sweet cravings. One of the best Bismarck?s I?ve had. Powdered delicious with a soft and scrumptious vanilla cream filling on the inside. All donuts, cookies, and other pastries are out of this world. Good coffee. Nice and friendly service from all staff. Parking on the sides of the building. Decent prices, for delicious baked goods.

Absolutely loved the donuts and service!!! Nice quiet place to hold a coffee meeting. Staff was extremely friendly!!!

The customer service was absolutely amazing! The sweetest workers, who were very helpful! Also their baked goods I couldn?t recommend more! So fresh and yummy. Would give unlimited amount stars if I could! My new favorite bakery.

Chocolate Bismarcks are so good! I'd eat them every day if I could!

First time here, very disappointed, no donuts only a few cookies. We're not from Chillicothe so highly doubt we'll be back.

They are one of our favorite places, their food is excellent and so are the staff! We highly recommend them to everyone!

My favorite Bakery by far. Great food and very personable staff.

Have been a customer since 1955. Great hometown bakery!

This Bakery is simply AMAZING for their many goodies to their breakfast & lunch specials! ?? I am new to the Chillicothe area & have heard many wonderful things about this place! It has not disappointed in our many visits! We?ve brought our family & friends here! We just ordered a birthday cake for Father?s Day! I?m so excited to dig into it!! ????????????

The best donuts ever! My favorite is the glazed crossiant....

They support gays according to fb . We will take our money elsewhere

We had the lasagna, salad and roll today for the lunch special. It was delicious, and the service was fast. We also got a box of Bismarks and the flavor cinnamon rolls that were so good!! Love this place ??

The Bismarcks are amazing. I was in town for two days and had to stop by this place before leaving to grab a bunch more. The lady behind the counter was really nice.

Come here if you want the best food in town. No where else can you get delicious homemade food as well as great fresh pastries. The staff is so friendly and personable, if they don?t have something you want, they make sure you find something that?ll make you happy. The owner has really made that place into the best it?s ever been and is always having new innovative ideas, not just with the food, but with events as well. My family loved going to their grinch day they have in December. It?s hard to find a goo

Great bakery in an old building full of history. Decor is tastefully done to highlight the many lives their space has lived through the years. Definitely get the cold brew coffee. While simple, it's brewed in house and very delicious. Their staff is friendly and make you feel like family. New system bakery is a definite stop every time I'm back in Chillicothe. You won't be disappointed.

I bought a white 2 layer cake, it was so dry. and the cherry/raisin cookies did not have much flavor. I also got the blueberry muffins, now they are good. the pineapple upside down small cake was good too. I might give them one more try. they are a bit pricey.

Not a fan at all. First complaints are the stairs and 2 doors you need to open and close with your arms full of donuts. 2nd set of complaints are no fry cakes, Empty long John's, and no jelly filled donuts. Third set of complaints are that there just isn't enough cinnamon in the rolls so they are plain and just doughy. I don't even really consider these donuts they are just various sweet breads. Staff were friendly, place was clean, and the only things all 11 of us liked were the glazed cinnamon roll, the

I got two glazed croissant and they were absolutely amazing!! super soft and airy!!

Delicious Home cooked comfort foods . I had the grilled ham and cheese sandwich and the white bean chili it truly hit the spot very good very well priced. I would say try it you will like it

Unbelievable ! My husband ordered a dozen Bismark from this place to be sent to AZ. The order was placed on Friday to be sent Saturday and arrive on the following Monday as of Wednesday had not received anything . THE TRACKING said probably won't receive them any time this week. I would never order from this place we have nothing for 28 dollars. Owner said to bad people we don't care.

This is a Gem n Chillicothe! A wonderful little bakery and a very historic building. They have been a part of Chillicothe for a long time. Wonderful people that run this place. They always have seasonal items, and you can even eat lunch there. The building is very beautifully decorated inside, A very neat place to eat and grab some sweets. They have fresh fruit cookies cakes and some very unique items. I highly recommend trying them out!

I actually ordered from Door Dash a dozen of there doughnuts and all I can say is WOW. They are absoluting amazing! I am now obsessed and they have the best Starwberry Filled Pastery of greatness. I'm not sure the names but goodness I could eat them all day long! They remind me of toaster strudels but in stick form and are 10 times better! If you ever see them on Door Dash or are in the area they are definitely worth a try!

I was born and raised in Ohio. I remember my mom and dad taking me to get donuts. Now my husband and I live in Texas and you can not find donuts like New Systems! Our favorites are the Bismarks and the Cream/Iced-sticks. Happy they now ship out of state. One of a kind bakery!

We picked up a cake on Christmas Eve. We brought it home and wrapped the box tightly in plastic wrap and put in the deep freeze for a couple of days. When we got it out to serve, it was so dry. It was like eating a dry sponge. Nobody would eat it so consequently we ended up throwing away a half sheet cake. When I talked to the owner she said she was sorry but offered no compensation of any kind. This was our first time buying a cake from this bakery and it will be our last.

This is the best. Love coming into the cozy store, get my guilty pleasures, donuts! Staff is amazing too. Jeep friendly!

I grew up eating this bakery, and I remember it as far back as I can remember. Coming home from school to a Devils Food Pie was such a treat. Since the change of location and staff, the quality has declined in a disappointing way. My parents, especially my dad, loved this bakery. They couldn't go to Chillicothe without going to New Systems. The cupcakes are now dense and taste stale. I'm not sure but they taste like they're frozen then dethawed. I know the recipes are supposedly the same, but the quality in

Very nice atmosphere, the person that waited on us greeted us with a smile and a good morning, she also gave us a duck since we own a jeep. We'll be back.??

Has great doughnuts and cookies. I think sometimes they even havecakes and pies, not very big, but they are delicious. It's a totally different taste than Crispe Creme in town, which what makes it good... It gives you VARIETY!!!

I love the bismarks and cream sticks! They also have seasonal cookies there too such as the Halloween cookies and the valentines cookies. Donut holes are a good time, too. Always worth the drive from Cincy!

Visiting from Seattle and my sister brought us here for lunch. Heaps of beef & noodles, friendly staff, and great vibe. And fresh cookies. Recommend!

Old fashioned bakery. Their signature product is the Bismark. A delicious pastry with cream filling. Want chocolate bismarks? You can only get them on Friday. Just before Christmas they make a fruit cake that is legendary.

paid over $7 for a dozen sugar cookies, they were horrible ! I was shocked, I have never had anything bad from here. cookie had no flavor and the icing tasted old.

Excellent service and absolutely delicious cookies, doughnuts and now boxed lunches. Super place. I love it and so does the rest of the family

Love these donuts!!! Been going here for years!

Love their cakes!! So good and moist. Everything I have bought has been fantastic

Love the bismarks and brownies... All I can say is I want chocolate creme filled like replace the white creme with chocolate cream bismarks with powdered sugar on outside.

You crushed my cookies by cramming 2 dozen in a small box. Use some common sense and a bigger box because the blue icing was everywhere.

The donuts are amazing and the staff is so kind.

Always good, the Bizmarks are awesome,and now they have their iced sugar cookies for Halloween ??????

There is mo prices on the stuff 21.00 for donunts. Love your donut but i am done not going to pay your rent

Bismarcks, donut holes, iced pastries, the best!! Starting back up and still amazing treats!!

Love this bakery! Staff is so friendly and they make beautiful creations!!!

Bought a cake. Very good, cookies, blueberry muffins and pineapple upside down Cake ??.

Fresh products daily, clean, with friendly service... all for a decent price. Great place.

Wasn?t expecting a great spot like this in such a small town. Very much has the metropolitan vibes

Great cookies as always and super friendly staff!

Love the service and the food. A must place to visit for a wonderful experience

Oh my heavens. They have the most amazing pastries.

Best food ever, great prices definitely recomend

Best bakery in town. Wonderful staff.

Friendly knowledge staff, nice selection of products.

This place good food and bakery we love it!

This is an amazing little place to get pastry

Great doughnuts Great ppl Great place

Very rude and gave us squished donuts!!!!

The Doughnuts are the best

They're never open when I go...

Like the history of their building

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Absolutely. Filter by popular flavors (like maple, custard, or vegan chocolate), or search for shops offering gluten-free, keto-friendly, or dairy-free options.

Do these shops offer delivery or pre-orders?

Many do! Listings include details on delivery partners, online ordering, and whether you can reserve boxes for pickup—perfect for gifts or events.

I want to send donuts as a gift. Can I do that here?

Sorry, but we don't support this yet! But we are considering adding this option!

What are “limited-time” or seasonal flavors?

These are exclusive donuts offered for holidays or specific times of year—like pumpkin spice in the fall or strawberry shortcake in summer. Check back often—they go fast!

Is this just for big cities?

Not at all. We’re expanding constantly, including small towns, roadside bakeries, and regional favorites. Sweetness knows no bounds.

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