Jack's Donuts of Broad Ripple

Jack's Donuts of Broad Ripple

Reviews Summary

Most reviews praise the donuts' quality, freshness, and variety, with many highlighting friendly staff, especially Nick. Positive mentions include delicious flavors, large portions, and excellent customer service. However, some criticize inconsistent baking (doughy donuts), poor hygiene observations, and occasional understaffing. A few note limited selection or sold-out items later in the day. While most ratings are 5-stars, lower scores focus on taste changes, value concerns, and occasional unfriendly service. The location is generally well-loved, but a few recurring issues impact some experiences.

About This Listing

Has Chocolate Variety
Has Yeast Donuts
Has Coffee Flavors
Has Fruit Flavors
Artisan Made
Family Owned Business
Has Seasonal Products

Who Can Visit?

Most donut shops welcome all ages—perfect for families and kids
Some locations offer sit-down areas, while others are grab-and-go
No prior ordering knowledge needed—staff can help you choose flavors
Casual dress is welcome—some shops may have outdoor seating
Allergy-friendly options may be available (ask in advance)
Group orders and celebrations welcome—pre-orders may be required

*Note: Seating, menu, and accessibility may vary by shop. Contact your local spot for details.*

First-Time Visitors

First-time guests can simply walk in and browse the display or menu. Staff are happy to offer recommendations and explain specialty flavors. Some shops even offer sample bites or combo deals for newcomers.

Common Considerations:

Allergens Some donuts may contain nuts, dairy, or gluten—always ask if unsure
Availability Popular flavors can sell out early, especially on weekends

*Note: Menus and specials may vary. Ask staff or check online for daily options.*

What to Bring

Cash or card—most donut shops accept both, but some are cashless
Phone or camera—perfect for snapping and sharing your sweet finds
Appetite! Fresh donuts are best enjoyed warm and on the spot

*Note: Payment methods and policies vary by location. Check signage or ask staff.*

Preparing for Your Visit

Check store hours and peak times—early visits offer the best selection
Call ahead for large orders or special boxes
Bring friends or coworkers—sharing a dozen is half the fun
Dress casually—many shops are walk-up counters or offer outdoor seating
Leave pets at home unless it’s a pet-friendly location
Check for limited-time flavors, holidays specials, or preorder events
Set a treat budget if you’re shopping with kids
Bring a reusable bag or box if buying in bulk

*Note: Each shop may offer different experiences—check social media for updates.*

How to Get Started

Most shops accept walk-ins! For custom orders, pre-ordering is best. Ask about gift boxes or subscription options.

Other Helpful Info

Visits usually take 10–30 minutes, unless you're sitting down to enjoy
Weekends can be busier—plan ahead for quicker service
Seasonal or limited-edition donuts often rotate monthly
Some locations offer donut decorating kits or workshops
Gift cards, boxes, and party platters are often available

*Note: Features, pricing, and offerings vary by donut shop. Always check ahead.*

Features

Has Chocolate Variety
Has Yeast Donuts
Has Coffee Flavors
Has Fruit Flavors
Artisan Made
Family Owned Business
Has Seasonal Products

Contact Information

Address

2128 Broad Ripple Ave

Indianapolis, Indiana 46220

Hours

Monday 6AM-3PM
Tuesday 6AM-3PM
Wednesday 6AM-3PM
Thursday 6AM-3PM
Friday 6AM-3PM
Saturday 6AM-3PM
Sunday 6AM-3PM

Customer Reviews

Man, I wish we weren't tourists...... Loved these donuts! They have so many different kinds!! We had never seen a chocolate /glazed mix! Those glazed twists? Mmmm mmmm. Next time we drive 5 hours to Indiana, we will stop again! Lol

The donuts are great but the girl was leaned over the counter and looked irritated when we walked in. I got my donuts and then asked if they had coffee she said no we don't, we close in 5 mins but it was more like ten. Not the point though, just leave the coffee till you close it's a donut shop and coffee. You sell two things. She was just kind of there and not friendly.

The donuts were okay, not great. The staff was friendly and happy to serve us when we walked in. We got 5 different donuts. The apple fritter was a bit dry. Our favorite of the ones we got was the glazed with chocolate frosting.

The donuts were slightly bigger the the normal location we go to. The taste is was slightly off. They weren?t cooked fully. Some of them were doughy in the inside. Also the younger male with long hair needs training. I seen him rub his hair, pick up a bag to help a customer, rub his hair again, rub his nose with the glove he had on and proceed to help the customer. Absolutely disgusting!

I've never had a bad experience in this location, but I must say the selection is not as good anymore. They run out of apple fritters too fast, there's not enough cake donuts, and for some reason they have a lot of donuts with nuts on top, which is a health hazard for some people. I don't know anyone who likes nuts atop their donuts, let alone several different types with nuts on top. It doesn't even look like they sell well, based on the amount on display. There are nowhere near enough cake donuts anymore,

I was excited when Jacks came to Broad Ripple but this location has made me wonder if Jacks expanded too fast. I usually don?t leave reviews for places but I wanted to after I got a donut that was not baked all the way through and quite honestly tasted like it was made the day before. Others have left similar reviews so I wanted to reiterate this. For $3.50/donut I would expect the donut to be made on site, fresh daily and these donuts do not taste like that at all. The value is not there. Another thing I

For a new location I have to say some of the best donuts around. I got a pumpkin and blueberry cake. They had to be the best cake donuts I've ever had. Hands down. At $1.75 a donut it's worth a cinnamon roll as big as my face. Nothing beats a freshly made donut. Sad to see Rise n Roll go, but I think these are better!

I work Nextdoor at the wine shop and I love stopping in and grabbing a little snack now and again. The owners are as sweet as the donuts. I love that my company gets to hold wine tastings with them. Nick is literally the best. Always in a good mood, kind, and you can tell he just loves working in broadripple and loves our community. The donuts are A+ I recommend the buns with the raspberry swirled in. Or the tiger tales. The specialty coffees are always good for a quick pick me up too.

It would go a long way if management labeled the donuts in cases. Service is slow because customers ask what each donut is then hem and haw over whether they want it. When there?s only one employee and a bunch of people in line, it would be massive improvement.

Donuts were fresh and taste good. I would like for each donut with icing to be put in separate divider sheets because icing melts and gets on other Donuts, especially on warm and hot days.

Best donuts I've had in a long time!! Go early they sell out fast

I Highly recommend this place. I've been coming since they opened a few months ago. The main guy that works there Nick is Amazing. His customer service is outstanding! The donuts are great as well. So happy to have you guys 2 blocks from my house! 10/10

Came out from Connecticut 810 miles to visit family and get my wife a Jack's donut which turned into two for her and two for me which was totally worth the trip. Great tasting donuts.

So happy to have a donut place close by us again! We've had them several times and have found them fresh and delicious (and a great size too!). The customer service has always been wonderful too!

Friendly service. Clean store. Quality donuts.

It's just like any other donut place other than there cinnamon rolls those are uniquely done and it gives a new twist on a cinnamon roll then I've ever had!! Definitely Different but just like Dunkin donuts really the same concept.

Donuts used to be so much tastier when they first opened. Not sure if they got a new baker,but donuts taste much different than they did.

Delicious. Unfortunately I stopped by midafternoon and some of my favorites were sold out, which is the only reason I gave 4 stars. I was not disappointed with any of the others I chose. If you haven't tried them, please do so. You won't be sorry you did.

I happened to pass this location on their opening day and pulled in. The staff was super friendly and helpful. The donuts were fresh, tender and tasty. Highly recommended.

Service great!!!!! Donuts amazing... The staff is awesome too young men in particular that are there in the mornings. They're my favorite

Fresh, delicious donuts, a fantastic selection of specialty beverages and friendly staff makes this an easy go-to for a morning pick-me-up or a thank you for your hard working staff.

Iejah at the broadripple store was awesome! Great customer service and the donuts were perfect as always! Nice location too!

The donuts are amazing. My kids love getting donuts from there. Staff is always friendly.

Good selection of donuts. Service was great. Recommend the cronuts.

Very friendly and helpful staff. He was patient while my daughter made her selections. Great doughnut shop.

Welcome to the neighborhood. Great visit during the week during that day. The gentleman behind the counter was amazing and helped with my order. Would come back again.

The counter man was friendly, knowledgeable and the doughnuts were great. The apple fritter was big enough for two.

Best donuts!!! So glad there?s a location in broadripple now!! Went in this morning for the first time and the guy was super cool!

Employees are good, friendly go in there and have a couple of doughnuts they're copies wonderful.

Just yummy! Great service and fantastic donuts.

Delicious and cute lattes

Large donuts that are freshly made. Delicious!

Weird vibes from this location. Seems like the store is understaffed.

Very friendly staff every time I've been in.

The donut I had was very doughy.

Good selection of donuts

Very nice and friendly place

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I want to send donuts as a gift. Can I do that here?

Sorry, but we don't support this yet! But we are considering adding this option!

What are “limited-time” or seasonal flavors?

These are exclusive donuts offered for holidays or specific times of year—like pumpkin spice in the fall or strawberry shortcake in summer. Check back often—they go fast!

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Not at all. We’re expanding constantly, including small towns, roadside bakeries, and regional favorites. Sweetness knows no bounds.

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