Ed's Bakery

Ed's Bakery

Reviews Summary

Most reviews praise the bakery for its delicious cookies, donuts, and custom cakes, with many highlighting the friendly staff and great service. However, some customers express disappointment with dry or low-quality cakes, incorrect orders, or poor customer service. While the majority of ratings are 5 stars, a few 1- or 2-star reviews cite issues with taste, consistency, and unhelpful staff. The smiley face cookies and donuts receive frequent positive mentions, but inconsistent quality and service occasionally detract from the experience.

About This Listing

Who Can Visit?

Most donut shops welcome all ages—perfect for families and kids
Some locations offer sit-down areas, while others are grab-and-go
No prior ordering knowledge needed—staff can help you choose flavors
Casual dress is welcome—some shops may have outdoor seating
Allergy-friendly options may be available (ask in advance)
Group orders and celebrations welcome—pre-orders may be required

*Note: Seating, menu, and accessibility may vary by shop. Contact your local spot for details.*

First-Time Visitors

First-time guests can simply walk in and browse the display or menu. Staff are happy to offer recommendations and explain specialty flavors. Some shops even offer sample bites or combo deals for newcomers.

Common Considerations:

Allergens Some donuts may contain nuts, dairy, or gluten—always ask if unsure
Availability Popular flavors can sell out early, especially on weekends

*Note: Menus and specials may vary. Ask staff or check online for daily options.*

What to Bring

Cash or card—most donut shops accept both, but some are cashless
Phone or camera—perfect for snapping and sharing your sweet finds
Appetite! Fresh donuts are best enjoyed warm and on the spot

*Note: Payment methods and policies vary by location. Check signage or ask staff.*

Preparing for Your Visit

Check store hours and peak times—early visits offer the best selection
Call ahead for large orders or special boxes
Bring friends or coworkers—sharing a dozen is half the fun
Dress casually—many shops are walk-up counters or offer outdoor seating
Leave pets at home unless it’s a pet-friendly location
Check for limited-time flavors, holidays specials, or preorder events
Set a treat budget if you’re shopping with kids
Bring a reusable bag or box if buying in bulk

*Note: Each shop may offer different experiences—check social media for updates.*

How to Get Started

Most shops accept walk-ins! For custom orders, pre-ordering is best. Ask about gift boxes or subscription options.

Other Helpful Info

Visits usually take 10–30 minutes, unless you're sitting down to enjoy
Weekends can be busier—plan ahead for quicker service
Seasonal or limited-edition donuts often rotate monthly
Some locations offer donut decorating kits or workshops
Gift cards, boxes, and party platters are often available

*Note: Features, pricing, and offerings vary by donut shop. Always check ahead.*

Contact Information

Address

256 Oak St

Conway, Arkansas 72032

Hours

Monday 6AM-6PM
Tuesday 6AM-6PM
Wednesday 6AM-6PM
Thursday 6AM-6PM
Friday 6AM-6PM
Saturday 6AM-4PM
Sunday Closed

Customer Reviews

They didn't have much by the end of the day but maybe that's normal for donut places. I don't really go to them. Minimum order of $5 or they charge $0.50 on cards. Clearly advertised at cash register. Macadamia cookies are excellent. Top Notch. Haven't had cookies this good in a while. No leftover weird pieces of the nuts and the flavor is so good. Mostly soft but a little crisp -- perfect. Chocolate chip was pretty good but very sweet. Lemon filled donut was very good. Snickerdoodles real good. Not su

An amazing staple in the Conway community. The smiley cookies bring back so many memories in our family.

Bailee was the best worker there and she definitely deserves a raise my smile face cookies were the best I?ve ever had

Ed's is AMAZING! They go above and beyond to make their customers happy, and the staff is so friendly they make you feel like family.

Honestly going down hill. Love the cookies from Ed?s but after today don?t know that I will be back. Ordered a SpongeBob cake and got this. Was then told it was my fault because I didn?t give enough detail. I mean last I checked sponge bob cake for a boy should be enough detail.

I went here this morning around 9 am. The heavyset man who opened the window wasn't friendly at all. I ordered 1 dozen plain donut holes and he handed me overbaked ones. Not worth the $2.57 :(

Love everything they offer! This is our favorite bakery by far! We have been going here for years now. They're friendly and the food is always top notch.

May 15, 2024. I was coming through Conway from a funeral. It was my son?s 50th birthday. I lived in Conway twenty years ago. I sill have relatives in the area. I stoped and bought a big chocolate chip cookie, a pan of brownies, several more of the iced cookies. The store must be run by new owners because the customer service is not as great as I remembered The man (?) waiting on me was so unfriendly basically rude. I spent $45 plus put a tip in tip jar ( shouldn?t have rewarded the bad service). He acted l

Extremely disappointed!! Looks nothing like our picture, and they didn't even act like they cared that we were upset. Don't waste your time and money!! Go to Julie's!!

Got a custom made cake for the birthday girl and she loved it! Definitely would shop again!

Sad to see that it has declined since we lived here. Apple fritters were our favorites. They were dry & not very tasty. The sugar cookies didn't have much flavor either. The Long John's looked great, so I got one. It had plenty of white filling, but again, no taste. Staff friendly & helpful. Inside could use a little love. It's looking ratty.

Horrible customer service!! This was my first time ordering here. My friends birthday was today so I decided to give this place a try. It?s sad when you walk in an establishment and they look at you like you?re a bother. I asked the workers how they were doing and they gave me a blank stare. I tried to order a ballon and was informed they couldn?t do it. I ordered cupcakes and cookies and when it was time to pay they said since my order wasn?t over 40 dollars I couldn?t pay with a 100 dollar bill and that w

I usually go to Julie?s, but wanted to give this bakery a go since I?ve heard from several people they were great. I wasn?t impressed. I bought cupcakes and a cake for my son?s birthday party. They were very cute, but the quality wasn?t there. The cake and cupcakes were very dry. I ordered the white buttercream, and chocolate icing. They both tasted the exact same, like straight powdered sugar. Not cool. Very disappointed.

I love how big and fluffy their donuts are! They make amazing cookies too. I am going to try their birthday cake for my son's birthday in October. I take my coworkers donuts and they always have fun compliments like, "Erin brought the good donuts!, They are huge!, It's like a mini cake!, These are the donuts I waste my calories on!" The compliments are endless! I get 24 donuts for under 20$, thats a pretty good price. Quality is always excellent as well!

I tried some cookies from this place yesterday cuz I'm always on the lookout for good cookies. I got 4 cookies (chocolate chip, white chip macadamia, oatmeal raisin and cowboy). The choc chip and oatmeal raisin were pretty good but the other 2, not so much. The cowboy cookie was soft but dry-tasting and the white chip was under-cooked. Their prices are good at 89 cents each but I think I'll stick with Maggie's.

My mom is always in here. The cookies are great and I've never been disappointed.

Cashier was friendly and polite, however their was 2 workers in the back prepping cookies and one worker had on gloves and the other worker did not. As I was picking out my items I couldn't help but to notice and observe the young lady touch her cell phone and other things on the prep table then touching the cookies which made me a little sick to my stomach because of the covid and other viruses that can come about with improper food handling. I tried to blow it off, and shake the feeling, I still made the

I had Ed?s Bakery make my wedding cake. I paid extra for an Italian Cream cake, the icing was NOT Italian cream icing, it was just plain old icing. The cake tasted good, but was not what I ordered and of course I didn?t know this until the wedding reception. I was very disappointed!

Best bakery in Conway. They were so helpful in creating a custom dessert for my event. I use them every time I'm in town! Couldn't ask for a better experience.

Held our card hostage for 10 minutes while waiting on our relatively easy order in the drive thru. Gave us our food and we had to actually ask for it back. The sausage biscuits were EXTREMELY crumbly, like I have to vacuum my truck out now crumbly. The egg was WAY over peppered. The donut and smiley face cookie were both way too sweet tasting and the icing job was poor. Don't eat here unless you want to vacuum your truck out afterwards with an upset stomach.

I use to be a frequent customer all the time and moved across town so stopped coming. Came back and the lady working told me I had to ?reserve? donuts. Was also VERY rude. Will not be coming back

We ordered a chocolate first birthday cake for my daughter's birthday smash photos and party. We got a vanilla cake, the cake looked great from the front but the back of the cake the frosting was falling leaving parts of the cake visible and a puddle of frosting on the base. This was less than two hours after pickup. It was a good tasting cake but not what we ordered and the decorating wasn't good. Sadly we were disappointed.

Great and friendly staff. The bake always looks great and not a single complaint with this cute little bakery. Why are you closed Friday-Sunday on New years? You would think that would be a busy time.

I bought a cake for my boyfriend here because I was visiting and didn't wanna use his friend's kitchen since it was supposed to be a surprise. We picked Ed's because it was convenient and we thought it'd be better than a Walmart cake. Wrong. It was overpriced for the quality we got. No one even wanted to eat it. It tasted like really super cheap "from a box" cake which is NOT what they advertise. If I wanted box cake, I'd have bought a mix or gone to Walmart, not a "custom bakery". Also, the decorations the

Ed?s Bakery never disappoints! Any time I need any sort of baked goods for an event I always choose Ed?s. I drew up a cake design for my friends going away party and they nailed it. Great prices as well.

I called this morning, and the lovely voice that answered all of my questions just made my day! I will be traveling through during the week of Thanksgiving, and I will be able to take amazing Ed's pies with me! They really listen to their customers! I cannot wait to share the pies that I ordered with my entire family! Thank you so much!

We had a donut-themed birthday party for our 2 year old. Ed's Custom Bakery was very helpful with planning the design of the donuts. It turned out great!

Always good place for good donuts

Loved every thing I ordered. Friendly service.

Ed's is the best!!! The owners, Sharon and Angela, are awesome people. Everything is delicious. My favorite is the chocolate eclair with Bavarian filling.

We ordered our wedding cake from here. They would not deliver to our reception, we had to pick it up. When we picked it up the cake was lopsided and the decorations look like they were done by a 5 year old. The banana cake was white cake mix with chunks of banana but you couldn't taste it at all.

I've loved this place since I was little and the smiley face cookies are my favorite!!! Have been delicious for the last 24 years I've had them!

They have fantastic cookies. The atmosphere is wonderful. I didn't care much for their doughnuts, but everything else was amazing.

First time in, got an amazing birthday cake. Couldn't be happier with the flavors of the cake or quality of the frosting. Beautiful cake and amazingly friendly staff. Thank you for being true professionals.

Ordered bday cake last week - 1/2 sheet cake, Italian Creme with cream cheese frosting. Totally dried out and tasteless. SO disappointed and wasted $43. Never again.

Great bread. Custom made cakes, cookies and treats. Sheri and Angela, David and the whole staff are great. Definitely a place to check out.

Very disappointed this visit. No vanilla petit fours and very few items in the case. Girl that waited on me was not friendly at all! I visit every trip up from Texas, but after this visit last Monday not again!!!

Love this place. Great donuts and the smiley cookies are to die for. Always stop by when I am in town visiting family.

Excellent friendly staff.

This is the best blueberry donut I?ve ever had!!! Chefs kiss

Best bakery in town!! Just got my son's birthday cake from there. So delicious & the cutest!!

I went in this morning to buy some donuts and while standing in front of the glass case decided what Donuts are wanted I noticed that there were gnats flying all inside the case. That was very gross and made me decide I didn't need donuts from here

The cinnamon rolls are delicious. I will have to come back and try more sweet treats

The smiley-face cookies are the best cookies ever. That's all I get there so it's all I can review, but they are fantastic.

Always my go-to for smiley cookies! I?ve been all over the country and haven?t found anything that compares!

"do you have sausage egg and cheese biscuits made up?" "Yes we do" "can I get one?" "Sure let me go make it". I don't have time for you to make it that's why I asked if they are pre made

They always make my cakes the way I want. Love the cookies and other items.

The best smiley face cookies And awesome customized cakes

The cake we ordered was a birthday cake. Got it home and it was very dried out. And the cake was crooked. Not pleased when the birthday cake was $30

Best doughnuts in Conway! The prices are extremely friendly and the doughnuts melt in your mouth.

Best donut holes I have ever had. Best biscuits and gravy too. 10/10

The cookies I have known for years and love taking for special occasions at work. My Conway favorite.

This place is amazing ??. Love the donuts and cookies.

Not as good as Ed's was when he had it but still have some very nice and helpful people working here.

This company exceeds doing the work you want exactly, its done exactly how you ask and then the work is also DELICIOUS!! I recommend her highly!

I've taken Ed's baked goods to a lot of people. Everyone loves their cookies, petit fors, and brownies!!!!

Just a home town donut shop. Good people and great donuts. Enjoyed there donuts

The best cookies hands down!!

Messed up on order and said it wasn't there. Had to get a hold of person who ordered the food to supply them with the receipt and they lost track of the order.

Donuts were ok, a little sweet. Cookies were ok. Service was NOT OK. Rude people.

The cookies we got were amazing, our son loved the hamburger cookie.

This is the "BEST" bakery! Super friendly staff! They go above and beyond expectations!

Love the smiley face cookies. I'm not partial but the owners are pretty cool

Great cookies great price we love them thank you

Love the donuts ?? they have the correct texture flufly as a cloud ?

Wonderful treats and great service! Unbeatable prices!! 5 Stars!!

Owner and workers are the bomb my favorite place to pick up from as a Doordash and Uber driver

Deliciousness in a bakery box. The smiley cookies keep us coming back...and back...and back...

Don't ever get the Breakfast Casserole!!! It is awful and they won't exchange it when you realize it's garbage!!!!

They can put anything on a cake- very creative artists. Love em!

Smiley cookies are the bomb.com! Service is fast and employees are friendly.

Such a great bakery!!!! Amazing hand made cakes and cookies

This place is amazing. There smiley face cookies are the bomb.

Love this place the women are amazing and their new doughnuts are to die for!!!

Great bakery. Been there forever...lol

Great selection to choose from It was a pinacho ice cream cone

I LOVE Ed's Bakery! Their cookies are AMAZING!

Good selection and custom made baked goods for special occasions.

Very good but his daughter Julie???????? treats people like ??????

This place always has really tasty goodies.

Everything is so yummy at Ed's! You gotta try it..

Must go when in Conway! How cute are these cookies?!?!

I love the cookies at Ed's bakery.

Great desserts, friendly helpful staff

Best smiley face cookies in town

Great rolls and breads, I love the sand tarts.

I like some of the cookies. And I like the maple long john donuts.

The Macadamia nut cookies were under cooked

Frequently Asked Questions

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Absolutely. Filter by popular flavors (like maple, custard, or vegan chocolate), or search for shops offering gluten-free, keto-friendly, or dairy-free options.

Do these shops offer delivery or pre-orders?

Many do! Listings include details on delivery partners, online ordering, and whether you can reserve boxes for pickup—perfect for gifts or events.

I want to send donuts as a gift. Can I do that here?

Sorry, but we don't support this yet! But we are considering adding this option!

What are “limited-time” or seasonal flavors?

These are exclusive donuts offered for holidays or specific times of year—like pumpkin spice in the fall or strawberry shortcake in summer. Check back often—they go fast!

Is this just for big cities?

Not at all. We’re expanding constantly, including small towns, roadside bakeries, and regional favorites. Sweetness knows no bounds.

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