Donut Dip

Donut Dip

Reviews Summary

Donut Dip is widely praised for its fresh, high-quality donuts with a vast selection of flavors, including standout favorites like apple cider, maple, and filled varieties. Many reviewers highlight the friendly, efficient service and nostalgic, old-school charm. However, some criticize inconsistent pricing, small portion sizes, and occasional unfriendly staff. While most rave about the donuts' taste and freshness, a few note the coffee as mediocre and prices as steep. Negative experiences often mention poor customer service or management issues, but these are outweighed by positive reviews celebrating the donuts as among the best in the region.

About This Listing

Has Chocolate Variety
Has Specialties
Has Coffee Flavors
Has Fruit Flavors
Artisan Made
Family Owned Business
Has Seasonal Products

Who Can Visit?

Most donut shops welcome all ages—perfect for families and kids
Some locations offer sit-down areas, while others are grab-and-go
No prior ordering knowledge needed—staff can help you choose flavors
Casual dress is welcome—some shops may have outdoor seating
Allergy-friendly options may be available (ask in advance)
Group orders and celebrations welcome—pre-orders may be required

*Note: Seating, menu, and accessibility may vary by shop. Contact your local spot for details.*

First-Time Visitors

First-time guests can simply walk in and browse the display or menu. Staff are happy to offer recommendations and explain specialty flavors. Some shops even offer sample bites or combo deals for newcomers.

Common Considerations:

Allergens Some donuts may contain nuts, dairy, or gluten—always ask if unsure
Availability Popular flavors can sell out early, especially on weekends

*Note: Menus and specials may vary. Ask staff or check online for daily options.*

What to Bring

Cash or card—most donut shops accept both, but some are cashless
Phone or camera—perfect for snapping and sharing your sweet finds
Appetite! Fresh donuts are best enjoyed warm and on the spot

*Note: Payment methods and policies vary by location. Check signage or ask staff.*

Preparing for Your Visit

Check store hours and peak times—early visits offer the best selection
Call ahead for large orders or special boxes
Bring friends or coworkers—sharing a dozen is half the fun
Dress casually—many shops are walk-up counters or offer outdoor seating
Leave pets at home unless it’s a pet-friendly location
Check for limited-time flavors, holidays specials, or preorder events
Set a treat budget if you’re shopping with kids
Bring a reusable bag or box if buying in bulk

*Note: Each shop may offer different experiences—check social media for updates.*

How to Get Started

Most shops accept walk-ins! For custom orders, pre-ordering is best. Ask about gift boxes or subscription options.

Other Helpful Info

Visits usually take 10–30 minutes, unless you're sitting down to enjoy
Weekends can be busier—plan ahead for quicker service
Seasonal or limited-edition donuts often rotate monthly
Some locations offer donut decorating kits or workshops
Gift cards, boxes, and party platters are often available

*Note: Features, pricing, and offerings vary by donut shop. Always check ahead.*

Features

Has Chocolate Variety
Has Specialties
Has Coffee Flavors
Has Fruit Flavors
Artisan Made
Family Owned Business
Has Seasonal Products

Contact Information

Address

1305 Riverdale St

West Springfield, Massachusetts 01089

Hours

Monday 5AM-9:45PM
Tuesday 5AM-9:45PM
Wednesday 5AM-9:45PM
Thursday 5AM-9:45PM
Friday 5AM-9:45PM
Saturday 5AM-9:45PM
Sunday 5AM-9:45PM

Customer Reviews

Stop in often and it?s hard to pick a favorite. I love the homemade donuts and great customer service. The cinnamon donut is a standout to me. Cake style, extra coated, hard to love but impossible to not iykyk

Donut Dip is my favorite place to get donuts since I moved to the area in 2020. Definitely a one of a kind, cute roadside donut shop! They have a variety of good size donuts. A few favorites of mine are the toasted coconut, honey dip, buttermilk and apple fritter! The staff is always so attentive and nice. They also have coffee and breakfast sandwiches!

There are so many donuts to choose and so many flavors. The price for a dozen is a touch too high, but it's well worth the visit. The breakfast sandwiches are great and the coffee does not disappoint.

I tried donuts for the first time in 3 months so I decided to go to the Donut Dip and I was not disappointed at all! Their donuts are the best , right up there with Mrs. Murphys . They?re closer and very delicious! Plus the prices are reasonable and worth every penny! I highly recommend and can?t wait to get back!

I?m shocked! Years of being a patron-. ?No More. ! best way to say it?.?the incredible shrinking donut?. The quality has decreased, size of donuts decreased and price has increased. ???? $14 for a dozen + tx. So sad!

The donuts are ok. We got a sour cream, apple cider, coconut cream, strawberry cream, honey crueler and the special of the day "cherry". The cherry was like eating a cake made with maraschino cherries. The sour cream was like every other sour cream, a moist cake donut. The apple cider we completely forgot what it was and just thought it was a cinnamon donut. The coconut cream was good for the donut but the cream was just a Bavarian cream unfortunately. The strawberry cream was a slight change of pace and i

My wife and I stopped on a whim driving through town, it looked like a fun blast from the past. 50's Back to the Future diner kind of thing. We sampled four different donunt varieties and it was unanimous. (all two votes ??) Each was the best in class we've ever had for each variety and we live near two pretty famous donut shops in our own hometown. Seriously, donut euphoria. We might move to Massachusetts.

Best donuts around plenty to choose from Nice people fast service in and out, only thing not much parking can't add any photos cuz I ate all of donuts Year after year still the best donuts ??

I will never eat a Dunkin Donut EVER again! No other donuts even begin to compare in quality, variety, freshness and price. Best of all you can feel the pride of the establishment as soon as you walk in and taste the love that goes into every bite!

Donut Dip in West Springfield. I have never been to the Donut Dip until today September 14, 2024. Friends of ours had a birthday party for their 2 boys and they are big fans of the Donut Dip. They live in Connecticut so I do not know when and how they ever had anything from Donut Dip. Since I live in Chicopee and I already told them I was coming to the party with my family, they asked if I could pick up the cake. I said, dude, it's a donut place, not a cake place. He replied, they make cakes and their are s

The donuts are very delicious and fresh depending on the time you go. But wow oh wow are they expensive. Some donuts are also more expensive than others, but it is not clearly marked which ones and how much more they cost. Still makes for a nice treat every once in awhile.

Surrounded by donuts- of course the atmosphere rates a 5 star!!! Fast service, GREAT selection, and delicious donuts and pastries! Love this place!

Finally stopped by here today after moving back to the area a few months ago. I?m glad I did! The staff was very helpful and friendly even though I was that annoying customer who took about five minutes to decide on what donuts I wanted. Went with the honey dip and Boston cream. Both super fresh and tasty. Coffee was hot and fresh. I?ll be back!

I can't eat donuts, but when I saw this kitschy, adorable donut shop while staying at a hotel up the road, I knew I had to stop for my partner and for my kid. We got a bunch of donuts and both partner (who drove) and kid (who stayed back home in NYC) were filled with joy and deliciousness, and we vow to return. Wonderful, kind, patient staff, such yummy donuts, and a delightful sense of humor are sure to become your favorites, too! Thank you, Donut Dip!

I visit from CT when I?m in the area! Donut varieties for days! So much better when made in a local mom and pop shop Ordered a lemon filled, sprinkled and maple bacon. Blueberry and glazed another time. Everything was so fresh AND you can see where everything is being made Will definitely have to get the giant donut for a party or event one time.

Old skool spot. Donuts are AWESOME. Parking gets tight when it's busy. But go anyways.

The cashier was very attentive and the donuts were so delicious. My favorite was the coconut one. So soft and chewy it was just a well rounded donut. The hot chocolate was rich and creamy. I tried 8 different donuts and got 2 cups hot chocolate all for $17. the price is right Y?all give them a try if you are ever in the area

Welcome to Donut Heaven. This place is one of a kind and should be on any Donuts Fans top list of Donut Shops. First of all, these places dont exist anymore. Where can you go to get a great Donut... not DD that's for sure. You can get a great Donut at Donut Dip for sure. The staff is super friendly and they know everyone by name and what they order. Amazing. You name the donut, they have it. Any Filled Donut is filled with Jelly that you taste with every bite. They are open late to meet any late night Donut

have you been here yet? i hope so because if you haven't then you're in for a real treat. almost every donut is a must but top faves for me are the sour cream. what a stand out incredible donut, moist and flavorful, not too sweet but obviously pretty sweet cause it's donut. any cream filled or jelly is a solid go to but i am keen on the new strawberry and cream one they've been making. fluffy. addicting. get them by the dozen and get your favorites on the side so you don't have to worry about cracking into

The best donuts around. Every time we are in town we get some! The service is always great. The coffee is ok, but paired with a good donut it is good.

Haven't been here in years. Was driving by and stopped to grab a dozen donuts for something different. Wow!! They start at $14/dozen. But everything is high right now so why not? Well not all donuts are included in that price. Lol. The French Crueller is $2.95 each. The Boston Creme are more as well (cant' remember exactly how much). And a few others are more. They are all just donuts and not different prices anywhere else. However I ended up paying $18.14 for a dozen donuts and they were small.

Where has this place been my whole life? I wish there was one closer to my house. This place had A tremendous selection of donuts and pastries. The iced coffee was fantastic. The service was outstanding. What an operation.

I've come here for years every Saturday after payday. I'm a hard working mother of 3 and my kids love their donuts. I had a painfully bad experience there today where I felt so disrespected and discriminated on to say the least. I was putting through a phone transfer fo submit my payment and the man at the end of the counter was watching his worker like a hawk. She understood what I was doing and was ok but it almost seemed like he was disgusted with my and my 5 year old daughters presence. He rudely ke

Loved everything about my first donut dip experience. Great service. Delicious donuts and perfectly served coffee. Would definitely recommend.

Still serving homemade donuts and baked goods. Absolutely delicious breakfast sandwiches made fresh. This is a local staple of West Springfield.

An absolute must stop if you are in the area. If you live nearby, chances are you know full well how "dangerous" these doughnuts are! Everything we tried was amazing but I have a special fondness for the butter crunch. It's an old fashioned type of flavor that just hits the spot.

It's everything you want in a roadside donut shop. The outside appearances look a little dingy, but they have fantastic donuts!!! The parking situation leaves a lot to be desired. And The coffee is not great (from New England Coffee Company), but the donuts are so good that this place is a must stop every time I'm traveling through.

Long-running locally-owned classic doughnut shop. Infinitely better than Dunkin. A wide variety of classic and specialty doughnuts. These are amongst the tastiest doughnuts / donuts I've ever had. This is not some modern donut place that just sticks cereal and fancy toppings on and overcharges?the prices are reasonable. They also have coffee and bottled beverages. It is entirely a takeout place. Known for their sour cream doughnut, which is phenomenal. I also recommend the chocolate.

They have the best ever donuts in town and can?t wait to go back there whenever I?m up in the Massachusetts area! 10 times better than Dunkin donut and would strongly recommend donut dip!!????????????????

Best donuts around and you really can?t go wrong no matter which donut you get. They usually have a new or seasonal donut, which keeps me coming back!

A longtime favorite of mine for over 25 years that continues to excel in both variety and quality. Easily the best donuts I've had and words cannot do justice to them

I stopped by here around 5pm on a Sunday and there were still plenty of flavors available. Sure, might not have been the freshest at this point but some donuts keep longer then others. I went with honey glaze, chocolate, spiced New England, cider, toasted coconut, bavarian cream. Honey glaze was light but decent chew. The spiced and cider donuts were very similar...the spice was just stronger. I gave away the bavarian cream so I can't comment on taste...it was however smaller than others noticeably. T

I cannot put into words the quality and taste of these delectable morsels! There is always a great selection of glazed, frosted, and filled donuts. They even have seasonal donuts, like maple frosted and pumpkin. I travel from out of state to get a dozen, whenever I have a family gathering. You have to try them for yourself!

Definitely come prepared to know what you want to order. This place is cramped and the staff are trying to keep the line moving as quick as possible. Prices were pretty good. The bagel sandwiches came out nice and hot and were delicious. The asiago bagel is great! The chocolate coconut donut was very good, but the cider donut was lacking in cider flavor. I would love to stop here if I'm ever passing through the area again.

Love the donuts here! Much better than the chains!! I like the retro look of days gone by!! Very nice staff and open very early, so you can stop on your way to work!! Limited parking they open at 3am every day!!! Apple fritters go fast so get there early!!!

I always wanted to go there but whenever we are close by it was late and closed but today I was finally able to go! I was super excited. I bought six donuts- coconut cream, lemon jelly, strawberry cream, honey dip, cherry cake donut and butter crunch. Everything was delicious. I love donuts and they are definitely one of the best. My favorite above was coconut cream, lemon jelly and honey dip and butter crunch- basically everything. I live far from the store but if I live close by I would probably go there

Always a good time! Delicious doughnut.

Regular donuts(real small)=$1 each/ Supposedly-specialty donuts=$2 each/ young-unprofessional/trained help do not give accurate prices/information ect. Owners (popular with society) but talk trash, drama, soap opera about every one and (things) subjects in back areas of stores (w.spfld/ longmeadow) or at counter when few in customers present.. (W. Sfld) - basically a tourist trap style stop.. No great flavor at all (generic)- Good is they hire youth in the communities-but help says pays cheap!

Wonderful doughnuts. Friendly efficient service. Clean restroom for customers.

Place is awesome!!! Have gone every day for years probably since 2018-2019. Way better than dunkin with soo many more doughnut choices that are freshly made every day.

Delicious donuts and a huge selection!! So many kinds of donuts - I loved the strawberry jelly donut and apple fritter. They have several flavors of jelly donuts which is awesome. There's coffee if you want that too. And customer service is friendly!

I love this place, their doughnuts are soft, fresh, airy, and of course delicious. The frosting or the fillings on the doughnuts are not a crunchy sugar or processed jelly but just the right balance for the dough. It is not a "dine-in" place so you pick up and go which, to me, is perfect. They also serve coffee. It is the best doughnut shop I've been to thus far, no other shops have topped it.

I'm a bakery guy. I'll go to a good place late afternoon. These are by far the best traditional donuts I've had. I'm 68.

Me and my partner Rory have been coming to this place for 10+ years now and we drive an hour and a half to enjoy these. These days it?s been harder for him to make the trip out, but when I get the chance I?ll always make the drive. He?s getting his second amputation, and I don?t want to admit it but he?s getting older.. i asked him if there was anything he wanted when he came out of surgery and he cracked a smile and said Donut Dip, half a dozen home cut with chocolate frosting and sprinkles. So thank you,

True 110% real funkin DONUTS!!!!! all thr kinds..... The coffee is solid too. Coffee rolls, buttermilk donuts, lemon filled, and of course Boston cream. There isn't a bad choice in the place... And oh yeah... Bizmarks!!! NO WHERE BEATS THIS PLACE!

I had to check this place out because of my friend but I wouldn?t come again. I like my apple fritter from CT it?s bigger fluffier and it has way more flavor in the inside, they sell like hot cakes.

How can you not love Donut Dip?! I frequent here often and it?s always a great experience no matter how busy they are. The Donuts are always fresh, their Iced Coffee is really good, and the Staff is always so nice. Very clean place with an old fashioned feel which is awesome. The Apple Cider and Pumpkin Donuts are the best!

The best bagel in West Springfield! I like their coffee so much. The donuts are so fresh and light

Got off of I 95 to get a coffee and stumbled on this GEM! I'm from Ct the home of Neil's famous donuts. I must say that Donut Dip is on par or surpasses Neils! Whith the vast" Variety" of donuts and pastry leaves you with only one choice. Bring home a dozen and try them all. I bought a "Belly Buster" and brought it to my grand children in Vermont. They went "ballistic " when they saw it after supper. It was gone in a flash. Will be making it my must stop every time I travel to Vermont.my cider donut was sup

The hot cruss donuts are everything people say they are and rave about. Those aren't the only hit there, though. Every donut we had was really good! Worth a stop if you are in the area. I can definitely see why they have been called the best donuts in Massachusetts.

They have real donuts! Cakes, coffee, and other terrific pastries. Support small businesses and check them out!

Great classic donut shop with tons of variety, even in the late afternoon. The chocolate frosting on the Boston Cream was awesome and no complaints on any of the others!

Personally, I think ?The Dip? is the best old-school doughnut place in New England. Probably top five in the USA too!

Decent, freshly baked donuts & pastries-made daily. Lots of choices. Nice staff.

LOVED! The donuts are so delicious! Tried the chocolate, glazed, and a donut with cinnamon toast crunch on it! Good prices and WONDERFUL people that work there. I was helped by someone named Eliza. She is so kind and gave me donut recommendations! Thank you!

Best donuts!! Have to get the French Crullers! Great coffee (Iced or hot) as well.

These guys are the best, the donuts are always fresh the apple fritter is so delicious it's my all time favorite treat and just tried a breakfast sandwich for the first time today sausage egg and cheese on a Chedder jalapeno bagel and it was amazing. I definitely recommend them.

I love to dip and let me tell you, I?ve dipped around the world and Donut Dip, by far has the best doughnuts hands down. Only thing I wish? coffee was not served in styrofoam The servers there are #1, friendly, funny and fabulous. Don?t go another day without a DD

If you love, donuts, then there?s nowhere else to go. These donuts rule. I am a big fan of DD, but these donuts are far superior. I had never been to this place before I revisit. We will certainly be back. Do yourself a favor, Get the colors and the old-fashioned along with the honey dip.

From California to Mass, I've tasted a lot of donuts, and these are among the top. The maple glazed was a bit too sweet and not too maple-y, but the reg glazed and powdered sugar donuts were amazing.

Best donuts in the region. Also great hot chocolate. They also cook fresh and restock throughout the day, and get enough traffic that I've never gotten a six hour old donut. I try to stop every time I'm in Springfield.

Pretty good made on premises donuts. The ones we had definitely werent made that day. And although they use wax paper to grab the donuts it would be nice to see them with gloves on. I do reccomend trying these especially the sour cream donuts which are hard to find from a local shop. Support local businesses!

I don't know how I have lived in Western Mass my whole life and never went to Donut Dip until today. Had a breakfast sandwich, Boston cream donut and coffee. Everything was delicious. Staff was so friendly and fast. Everything looked scrumptious. A very, very big difference experience from you-know-who Big Donut Chain. Loved it. We'll be back regularly for sure!

Great classic amazing tasting donuts with a classic old school vibe. They service is quick moving despite how busy it often is. The breakfast sandwiches are also delicious with some really soft bagels.

We went there after 5pm and the selection was very good! The girl waiting on us had a lot of patience with us. There were so many donuts to choose from! Quality was very good and the price was reasonable. The sour cream and cider donuts were our favorite! There is one negative I have, there isn't any in NYS.

Best donuts and bagels there is! Employee's are awesome!!! Highly recommend going!!

All their donuts are great? but the maple donuts are INCREDIBLE! You can get them with or without sprinkles. I prefer without. I think the sprinkle take away from the maple flavor. Also, the service is always great. The staff is very friendly.

This is my go to donut spot in Western MA. They always have a great variety of fresh and delicious donuts to choose from. On top of that they have an extremely friendly staff. There are not many parking spaces and the interior is pretty cramped but aside from that you couldn't ask for more from your local donut shop.

Whenever we have a sweet tooth, this is the spot! Their maple donuts are my absolute favorite. When I was put on donut duty for a work event, the ladies behind the counter made the pick up an easy process. Their donut selection is vast; however, they do run low on some flavors due to their popularity.

I?ve always look forward to visiting Donut Dip, particularly when it was in East Longmeadow. It is only very occasionally that I get to West Springfield now. My daughter and I went there to purchase 2 dozen donuts and a box of coffee for our staff at the office. The staff here in West Springfield at Donut Dip are the most unpleasant, unfriendly people you?d want to encounter at the beginning of your day. It would seem that it might be the worst place to have to work. They would benefit from a 100% complete

Great donuts and I feel fairly priced. 10/10 would stop for donuts again.

Best old school donut place in CT River Valley / Pioneer Valley bar none. Same place, same people, same great donuts and the same sign! Feels like it did 40 years ago! Refreshingly familiar mom and pop, please don't change.

We stopped here to get a drink after visiting our dog in the hospital. We were met with the worst attitude and coldest demeanor. I feel bad for the other girl that had to work with her. She was cold, and annoyed through the entire interaction. We ordered a simple iced coffee and 2 donuts so it?s not like we were asking for something crazy. It took everything in me to keep being kind to you. September 21st at 4:15. The girl with basic blonde highlights and an easy to draw face. I hope your manager sees this.

Good local spot for donuts and breakfast sandwiches. It?s a tight squeeze inside especially in the morning. Parking depending on time of day can be somewhat limited. I recommend ordering ahead for larger than personal orders and sandwiches. Donuts are always fresh and soft, our favorite donut shop!

1960?s retro aesthetic. The prices are very cheap, ordered 8 donuts and one coffee for only 20 dollars. I got some flavors that are more plain like Buttermilk and Honey Dip. The donuts are nothing special, they aren?t bad but are also not amazing. The coffee was really good!

This place is great! One of the best doughnuts I've ever had anywhere. Fast and friendly service! Delicious coffee too!

Real old fashioned doughnuts. Great service, amazingly low prices.

Love this place Great staff Great sandwiches donuts are amazing and like I said Great staff

The only place like this left in a 50+ mile radius. You need to go here because the donuts are fantastic and so is the coffee (Iced and Hot).

Best donuts! Better than Dunkin and Krispy Cream!!

Great breakfast sandwiches and delicious donuts but have had many consecutive poor customer service experiences. Have ordered breakfast sandwiches for myself and a few coworkers and staff was bothered by the order (approx. 5 sandwiches each time, called in advance) and made me feel like I was an inconvenience to them. Unfortunate considering their food is so great! Felt uncomfortable after these experiences and don?t feel the need to support poor customer service :(

I randomly saw this while driving nearby and decided to give it a try. It's small but quaint. Very old fashioned. It was insanely warm inside though. The poor girls attending to customers inside looked stressed but I didn't hold it against them. I was helped pretty quick. I only wanted a half dozen of donuts to try. They were out of most of their maple offerings but that's fine since I was there late in the day so I got their everyday flavors. The price was also pretty decent. The donuts were great, I'm

Donut Dip is a true icon. Fast and friendly service and the best donuts around. The apple cider donuts are to die for. I always pick up a dozen for the family back in Maine when I'm down that way, but by the time I get home, there's only a few left! Highly recommended.

I love this place!!!! I try to go once a week, one of the real few "Real" donuts places around freshly baked donuts and delicious breakfast sandwiches and the staff is awesome. Only issue i have is i order the same thing most weeks and the totals are always different other than that I love it there

Best variety around!! Always fresh & delicious donuts never disappoint. Friendly customer service. Open EARLY ?? highly recommend

Soooo I just read one review that I am hoping is bellow me, this place is very rustic and very old style and everyone has an off day, they deal with EVERYONE plus the Big-E is going on so I?d chalk up your experience to a bad day and maybe not target workers the way your review has? In my first time experience I had a delightful time the workers are a cheer to help select our sweets and javas. So in short we all understand having a bad day so just lighten up next time, customer service is customer service

This place is the last of the small donut shops and still makes everything fresh. Morning the donuts are still warm sometimes. A must stop on 91 north.

I typically only stop there occasionally for a coffee, so I can't say anything about the food. But I dont even like getting a coffee there. Setiously??? 3.09 for a large coffee? Why? And what's with the 9 cents?? Read some comments about employees and their attitudes, and I have also gotten an attitude a couple of times from a particular older woman. It's usually because she puts too much cream in and I say its tool light. Even though I specify that I want very little cream.

Frequently Asked Questions

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Absolutely. Filter by popular flavors (like maple, custard, or vegan chocolate), or search for shops offering gluten-free, keto-friendly, or dairy-free options.

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Many do! Listings include details on delivery partners, online ordering, and whether you can reserve boxes for pickup—perfect for gifts or events.

I want to send donuts as a gift. Can I do that here?

Sorry, but we don't support this yet! But we are considering adding this option!

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These are exclusive donuts offered for holidays or specific times of year—like pumpkin spice in the fall or strawberry shortcake in summer. Check back often—they go fast!

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Not at all. We’re expanding constantly, including small towns, roadside bakeries, and regional favorites. Sweetness knows no bounds.

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