Chick's Donuts & Coffee Shop

Chick's Donuts & Coffee Shop

Reviews Summary

Chick's Donut receives mostly positive feedback for its delicious donuts, friendly service, and hearty breakfast/lunch options, with many praising the fresh quality and family-friendly atmosphere. However, some negative reviews cite inconsistent service, order mishaps (especially with delivery/online payments), and rare instances of perceived poor treatment. The diner-style experience and nostalgic appeal are highlights, though a few customers report frustration with wait times or prioritization of in-person orders. Overall, it’s a beloved spot with strong local loyalty, but occasional service lapses can disappoint.

About This Listing

Family Owned Business

Who Can Visit?

Most donut shops welcome all ages—perfect for families and kids
Some locations offer sit-down areas, while others are grab-and-go
No prior ordering knowledge needed—staff can help you choose flavors
Casual dress is welcome—some shops may have outdoor seating
Allergy-friendly options may be available (ask in advance)
Group orders and celebrations welcome—pre-orders may be required

*Note: Seating, menu, and accessibility may vary by shop. Contact your local spot for details.*

First-Time Visitors

First-time guests can simply walk in and browse the display or menu. Staff are happy to offer recommendations and explain specialty flavors. Some shops even offer sample bites or combo deals for newcomers.

Common Considerations:

Allergens Some donuts may contain nuts, dairy, or gluten—always ask if unsure
Availability Popular flavors can sell out early, especially on weekends

*Note: Menus and specials may vary. Ask staff or check online for daily options.*

What to Bring

Cash or card—most donut shops accept both, but some are cashless
Phone or camera—perfect for snapping and sharing your sweet finds
Appetite! Fresh donuts are best enjoyed warm and on the spot

*Note: Payment methods and policies vary by location. Check signage or ask staff.*

Preparing for Your Visit

Check store hours and peak times—early visits offer the best selection
Call ahead for large orders or special boxes
Bring friends or coworkers—sharing a dozen is half the fun
Dress casually—many shops are walk-up counters or offer outdoor seating
Leave pets at home unless it’s a pet-friendly location
Check for limited-time flavors, holidays specials, or preorder events
Set a treat budget if you’re shopping with kids
Bring a reusable bag or box if buying in bulk

*Note: Each shop may offer different experiences—check social media for updates.*

How to Get Started

Most shops accept walk-ins! For custom orders, pre-ordering is best. Ask about gift boxes or subscription options.

Other Helpful Info

Visits usually take 10–30 minutes, unless you're sitting down to enjoy
Weekends can be busier—plan ahead for quicker service
Seasonal or limited-edition donuts often rotate monthly
Some locations offer donut decorating kits or workshops
Gift cards, boxes, and party platters are often available

*Note: Features, pricing, and offerings vary by donut shop. Always check ahead.*

Features

Family Owned Business

Contact Information

Address

1801 Willow Pass Rd

Concord, California 94520

Hours

Monday 5AM-2PM
Tuesday 5AM-2PM
Wednesday 5AM-2PM
Thursday 5AM-2PM
Friday 5AM-2PM
Saturday 5AM-2PM
Sunday 6AM-2PM

Customer Reviews

Ordered previously and it was great. I ordered a delivery this morning two hours before they opened. The waited until 930 to cancel my order and say they werent open. I called to see what happened and the guy said the in person orders take priority. Guys at the office were really disappointed.

Devoured half of the Vietnamese Sandwich, it's incredible. Will save the other half for later. Comes in either chicken or pork

They have the best chocolate frosted old fashioned donuts in the area. I'm very picky about my donuts, and these surpass the mark for my enjoyment. A lot of people rave about the other items they serve. I tried the bagelwich and was unimpressed with the bagel, especially for the price, it was like thin bread and I thought I probably should have gone with a croissant like the cashier suggested. I'll keep going back for the donuts and try other items if I'm hungry when I'm there but I wouldn't recommend the b

Come here for the donuts! Fried to perfection. Soft, spongy, and tasty. I am a traditionalist I always order the plain, raised donut. The donuts are as soon as you walk in. The old-school homey coffee shop is the rest of the place. Service is fast.

Paying for an online order to pick up needs to be taken off of website. They do not utilize it anymore but it still takes your money. I can't even dispute it until it's done processing. Highly frustrating.

Super disgusted and dissatisfied with this place. I ordered through DoorDash and when it arrived the donuts had roaches inside. I thought maybe it came from the DoorDash driver but they were coming from inside the donuts. Even though the quality of the donuts seem soft and fresh, I believe they have some major infestation of roaches and who knows what else. I will never order from here again.

Came here for a Vietnamese coffee and some breakfast excited to try a new spot. The biscuits and gravy were so stale, yet completely falling apart covered in poorly seasoned, poorly made gravy. The food was so bad I was actually scared to eat it, the way it was packaged also had it soaking through. Disgusting and inedible. Then the coffee?the easiest thing to get right. They literally gave me a medium sized cup completely full to the brim with ice and a small splash of coffee. For $5 I should have gotten mo

Wonderful little shop, very friendly service. Donuts were excellent. The drip coffee was good, thd hot chocolate was from a machine, but kids like it. Pancakes were a miss, unfortunately, but wife's breakfast burrito was amazing.

Very good donuts! They aren?t quite as good as my favorite shop in livermore, but they are some of the closest I have had! And they have the biggest donut holes I have ever seen!

I ordered a dozen donuts today which is Christmas Day. I was surprised they are open, but happy that they are. I placed a phone order to pick up and got my donuts quickly. A dozen donuts cost $12.75. you are able to pay with cash or card.

I went this morning. Have been coming here for years. Was craving eggs Benedict. Waited over a half an hour. Waitresses kept walking by. Never took my order. I said I was ready to order. They looked straight ahead. I complained to the owner. She apologized and said see you next time. I told her there will not be a next time. She offered me donuts. I refused. Now I'm at Las Montana having breakfast. They don't know how to run a business. Chick's donuts. The girls standing around talking. As I remember they'r

Wasn't greeted in, had to find my own menu. Waited then shortly after another table sat down and was immediately greeted with menus, silverware, and had their drinks taken down. After that got my order taken and at least the food was okay and quick. Never checked up to ask how anything was, patiently waited for the server but never bothered to come by after I finished my food for 20 minutes. If anyone does come by y'all can just simply walk out since they never bat an eye in your direction.

Old-school and I love it. You want to step back in time? This is where you go. Got a box of donuts to go and they were awesome. They even had maple sprinkle donuts! Mmm. Definitely worth it. Smelled like coffee and diabetes, just like I like it. Will definitely swing back around.

We have been coming here for years and it has never disappointed. The staff is incredibly friendly and make sure their customers are fully taken care of, even when it's busy... and it gets busy a lot! Their breakfast burritos are incredible and their donuts and nice, light and fluffy. I've never had the coffee. It's just potted coffee with creamers off to the side. It doesn't look impressive, but there's always a line for it so I assume it's decent. Anyway, if you're craving a hearty breakfast, I highly rec

Have had breakfast there for years. Food is always good. Cozy, plain decor for old mom & pop shop. Always good donuts. Reasonable prices.

So HAPPY I found chick?s donuts!! They?re delicious donuts remind me of donuts in New York. Just super soft and flavorful and they don?t taste commercial or plastic like I notice at most donut shops! And they have seating!! Five stars for sure!! Thanks girls that work there!!

Always fresh donuts and a large selection. Never had a bad donut from here.

Horrible service if you don?t look a certain way

Great and fresh donuts. We were able to get all we wanted. Thank you

A little disappointed in the food this morning. My daughter's bread was moldy, the potatoes tasted like they just refried them in oil and the bell peppers and onions weren't sauteed with the potatoes. So therefore the veggies were just thrown on top. Yes they didn't charge me for my meal because I didn't even eat it all. I probably had like three or four bites. I usually really enjoy that place but the donuts are better than the actual breakfast. Should have went to Giant Chef.

There's a very rude lady who's down right rude.. and gave me the old donuts I watched her .I'll never go there agian

The ladies are so nice donuts are always fresh

This place is great! A lot of people mistake this place for only a donut shop but they serve great breakfast as well as sandwiches and other items. Donuts hers are fresh and delicious. The fresh squeezed orange juice machine is also fantastic. I had a ABC breakfast sandwich which was avocado, bacon, and cheddar cheese on top of a fried egg with your choice of bread. It came with hash browns which were cooked perfectly golden brown very light and delicious!

Chick's is always solid. Every time we bring someone here they request to go back. I was ordering their Mexican Benedict on a weekly basis for a while. It's one of the few places where I get the same thing every time. The doughnuts are okay. Nothing special or bad to say about them. Everyone that works there is super nice so don't spoil it.

The food and service is amazing here. I keep forgetting to take pictures of what I order because I am too busy enjoying my breakfast. Prices are affordable. Chicks should be nominated for the television show Diners, Drive-in's and Dives - - it's that good! Keep up the amazing work!

I got mold on one of the donuts I got from too good to go they say they are one day old but these are stale and hard wish I could post a picture of the donut I just picked up on 8/28/2024

How have I never seen this place! On a whim when I was too busy to cook this morning saw this on Doordash and was intrigued by donuts and saw they have all kinds of Eggs Benedict and tasty treats! We haven?t had Eggs Benedict in forever and theirs is buttery and delicious! Amazing! Can?t wait to try their donuts and specialty pastries. This place has made our morning.

These donuts are awesome. Not bread-y like at Safeway, these are real, fluffy, delicious donuts. The regular good is great too! My son got a kids meal with pancakes, eggs, and bacon. Everything was delicious and super inexpensive! Our new favorite hole in the wall spot :)

This place is more than a donut and coffee shop. I was surprised to find out it's more of a diner than a donut shop when I walked in to pick up some donuts cause of silly cravings ??. I told myself to come back and try the food. It's an old shop that needs updating. Seats need attention the most as I was constantly bothered by the family sitting behind me. Donuts were good and so was the breakfast burrito I ordered. Best part is my coffee cup was never empty. I will come back to try other items and grab a

Great prices and open Mondays! Several local independent donut shops close on Mondays. Yum!

The service is wonderful, as well as the food. Reasonable pricing. And... The most comfortable booth seats I've ever sat in! Highly recommend Chick's!! Someone had mentioned that is been there for about 12 years but actually, I'm 53 and it's been there since I was little, so I would say closer to 40+ yrs!

I've been going here for years for breakfast. If you've never been let me suggest the ham and cheese croissant sandwich. It's delicious and I have them usually add egg, bacon, and sausage to it for a real treat.

I adore the place. The apple fritters are " to Die for" and my thighs ca attest to that fact! The breakfasts and the service are also there are also really good. In general, if you like fresh donuts and home cooked breakfast Its the place to go ( park and shop. In the middle)

Maple bars are phenomenal. Buttermilk and old fashioned are lackluster at best. They taste more like iced cake than the buttermilk donut-y dense almost pound cake texture I was looking for. They are very reasonabley priced, though!

Such a happy place. The staff there are super friendly. They make you smile soon as you walk in. They have a sit in diner so you can have breakfast and lunch and buy donuts on your way out. The food is good and service is quick. I love this place.

I visited this old dive on a Monday at noon. Found a place at the counter and served right away. There is a donut case at register up front too. Great tastes and selections all around. This visit I had hash browns and a ham, egg, and cheese croissant with coffee. Staff is very nice. Must try!

Great tasting donuts, very fresh. Also the breakfast is delicious and fairly priced. I come here often to get a donut or ham and cheese croissant. Would highly recommend!

the corn beef hash Benedict is absolutely amazing. 9/10 times the eggs are poached perfectly and taste delicious. This is our weekly breakfast spot

Super tasty donuts. I like the maple bars. My wife?s favorite is the glazed buttermilk bar. It?s a small place. Get there early if you can for the best selection. Nice staff.

We actually came here to try the food and were pleasantly surprised by the calibre and quality. The Hawaiian burger (recommended by the waitress) I had was one of the better burgers I've had in awhile. If you're Malaysian like I am, it's less of a proper Hawaiian burger, but reminiscent of a good Ramli burger.

Chick's Donut is my favorite neighborhood restaurant for breakfast. I love the operation hours they open up everyday at 5:30am closes later in the noon. Their service ROCKS!!!! waitors are awesome, Food is a killer, price is just right and friendly regulars. Menu got a lot of good choice for breakfast and lunch. I love their coffee better than starbucks believe me. Their coffee is not so hard on my body it is just right. I always get the number 7 the Chick's Special. I am just the same old same old LOL

Delicious breakfast indeed. Old school diner and friendly people. The donuts looked pretty amazing as well. Definitely worth trying.

I have been coming here since I was a kid and my children absolutely love it!!! One of the biggest selections of donuts and they go fast!!! Breakfast is another story..... I have trouble leaving the booth I'm so stuffed. A must if you've never been.... Enjoy ???

I preordered my donuts from this shop knowing they had good donuts. When I arrived, the order was not only not filled, but the owner came out and started to complain to me that the prices listed on Grubhub are 6 years old and they don?t make any money on Grubhub orders. She started to fill the order, the whole time complaining to me that she didn?t want to do business with Grubhub anymore and she had tried to contact them, but didn?t get a response. This does not speak well of their customer service, this i

I think ownership has changed. The texture of raised donuts are dense not normally light and airy. Also the old fashion donuts are oily. They have the new malasala hawaiian donut which is nice but oily too.

I went to the donut shop this morning ordered a dozen donuts two dozen donut holes and two croissants with hash browns one croissant with bacon egg and cheese the other with egg and cheese only once the order was ready I asked which croissant was which the server said you can check them the server had the cook check them he tossed the food to the side very rudely she grabbed it back and wrote no meat on top of mine I had to remind her that we pay for two dozen donut holes once I got to work and got ready to

Always a favorite.. Momma has been coming here, since she was a child. Still does ??

Open during Covid for take out with SocDist. Kid friendly, took my two little kids with masks to pick out their donuts. Good selection, although not massive, but plenty of donuts to choose from. Ham Egg and Cheese Croissant is to die for.

Small business with a family vibe. Wish they had more business to support a better experience. Also, I'm obsessed with their COFFEE and DONUTS!

Play seems to do a lot of volume donuts are fresh the food looks good I haven't eaten there the breakfast at least I've picked up doordashing there wish they just paid a little bit more LOL

Awesome staff, Awesome BLT (That's what I ordered) I would love to go there again should I find myself in the area I do not live down that way was taking care of some legal matters with my attorney and she chose the place how she knew of it I do not know. I'm glad that that's where we had our meeting.

Amazing donuts! Plain cake & blueberry: my favorites! Great diner coffee too! Plus you can sit down to diner food?! What more could you ask for? :9

Only sat down to eat the food once, and it was good. The apple fritters though, *drool* incredible! Perfect balance of a crisp frosted shell and a moist doughy inside!

Great Bacon Donuts to order.

We went there, were given water after a wait, then completely ignored. We were the only Caucasians in there. People after us were seated and served. We were refused services by being ignored. I thought this kind of racism needed 40 years ago but it's alive and well in Concord. Avoid the haters

Easily one of the best donut shops in town, lots of great flavors and good customer service. I really would love to try the diner section for breakfast too.

Great old style diner, plus donut shop. Can't beat that. Great service. Lots of menu variety. Good food.

First time visiting! It was a great experience overall. Staff is very courteous and kind! Food was amazing as well! Would recommend! ??

Good food and fast service. Its a small restaurant, but the staff is always friendly. Would definitely recommend as a great breakfast spot.

Been a patron since high school in 1976. These colossal, sweet, wonderfully fried donuts are hard to pass up and are by far the best in Contra Costa County!!

I always enjoy the friendly customer service. They know my usual, LOL?? You can't find customer service or experience like that too often. Where your business is remembered and appreciated.

Good food and great service. Feels like an old school diner, with the added plus of donuts made in house.

The food was really good and fresh, and a really really good serviced, thank you to Barbara for the good service I really appreciate it

Huge donut holes and great donuts.

Yummy pastries...wish we had found this place sooner. It has the best apple fritters.. chocolate donuts. Anything your sweet tooth desires.

Have been coming here literally my entire life. The donut holes are my favorite, they are huge & not heavy tasting. Best donuts anywhere.

This place is packed. Did everyone in Concord get the memo. This place makes some of the best donuts I've ever had good job.

Large variety of donuts 5 star,my omelete was like 3.5 star, hashbrowns were 5 star

Good food similar to Dennis, the service is warm hearted, makes the food taste better.

Great food, tasty, not too oily or too salty like other diners lately. Very nice staff

Wonderful hearty breakfasts. A little pricy. Need $30 for two people. OK service. Free wifi.

They offer pre selected bags of day olds at less than half price

Great place to eat. Have been going to Chick's for over 50 years and I still have a great meal there.

Delicious full breakfast & lunch diner with excellent fresh donuts and pastry, very nice staff.

Im sure the Food and service was okay but blinds, walls, and celeing are very dirty. Had dried ketchup on the blinds I was next too.

Love donuts and this place has great ones. Lots of selection. I always get 2 dozen at a time for board game day.

Nice selection of donuts, and they belong to no food waste apps.

For what it is ... it's perfect every time 5 stars in its class and ask to use the bathroom it's a small adventure

Great donuts. Got donuts for my students and breakfast for me. The lady working that morning was very nice.

Great place and the freshest doughnuts!! Plus they serve breakfast. Mmmmm

Food was amazing love the donuts they melted in your mouth and the staff is veryyyyy friendly

Me and my wife wanted to try donuts from here and they were good warm and fresh

You talk about fast service ,chicks don't mess around when it comes to serving food.the chicken fried steak breakfast with graveyard is top of the line.

Been going there for about 12 years. Great service and great food. Never disappointed .

I've only ever been here for Donuts & Pastries. But they make really good donuts, so that's a win :)

The donuts are fresh and tasty. They sellout quickly in the morning so get there early.

This has become a weekend ritual for us. The food is great, reasonably priced, and the staff are super friendly.

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Absolutely. Filter by popular flavors (like maple, custard, or vegan chocolate), or search for shops offering gluten-free, keto-friendly, or dairy-free options.

Do these shops offer delivery or pre-orders?

Many do! Listings include details on delivery partners, online ordering, and whether you can reserve boxes for pickup—perfect for gifts or events.

I want to send donuts as a gift. Can I do that here?

Sorry, but we don't support this yet! But we are considering adding this option!

What are “limited-time” or seasonal flavors?

These are exclusive donuts offered for holidays or specific times of year—like pumpkin spice in the fall or strawberry shortcake in summer. Check back often—they go fast!

Is this just for big cities?

Not at all. We’re expanding constantly, including small towns, roadside bakeries, and regional favorites. Sweetness knows no bounds.

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